Pockets of deep dysfunction and toxicity - Anonymous employee ATPCO Employee Review

First, I want to apologize. What you describe is not acceptable to me or any of the leaders at ATPCO. I assure you that ATPCO is on a positive trajectory to become one of the most transparent, dynamic and collaborative organizations in global air travel. While I understand your hesitation, I hope you will you work with me to continue the transformation that ATPCO is undergoing. I would like to address some of the issues you noted. Communication is one of the senior leadership teams’ highest priorities. There are many ideas that we have for improving communication, and we will continue adapting as we go. We are always looking for ways to enhance, leverage and coach employees and emerging managers on how to provide open and candid feedback. If you have suggestions on how we can work quicker, please share with People Services – or me directly. Please keep in mind as ATPCO continues to grow, differing opinions and experiences can sometimes reveal where we need to focus on additional changes. Through our quarterly Town Hall meetings, divisional meetings, manager feedback, development meetings, summer picnic, winter holiday celebration, one-on-one meetings; we work hard at seeking feedback and seek input and connectedness in addressing challenges that may be just below the surface. However, we will only know about these things if you provide us with an opportunity to discuss the situation directly. I am sorry for the difficult situation you described, but the good news is that you are still here, and we can discuss how to improve it. We will continue to think about ways we can adapt more quickly and do more (visibly) to ensure you, and others know that we appreciate our employees and your honesty. Yours Truly, Lorraine A. Ross Director of People Services Center