A Great Place To Grow!!!! - Anonymous employee ARS-Rescue Rooter Employee Review

4.0
Mar 9, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

I have been employed with ARS for a little under a year and I have to say that I am very glad that I took the leap of faith and accepted a position here. The most important factor for me was an opportunity to grow because I wanted to bring my past work experience to ARS and be able to use them as a platform for me to be promoted. Well, I was able to do just that and since my initial date of hire, I have been promoted twice. I love the fact that management does their promotion and staffing in house if possible because it is important to boost the employee moral by confirming for them that if they come in to work and really put a solid effort in, they can realistically look to grow with this multimillion dollar company. I also like the fact that there are mandatory training sessions performed throughout the year in order to keep each staff member up to date with the company's expectations (ex. PROS training, safety training, etc.). The benefit package is relatively decent as well which gives us the opportunity to have sufficient healthcare. I was very impressed with the Healthiest You program because I genuinely feel like my company cares about my health and well-being. The staff here is very friendly and understanding and I have actually learned quite a bit about the world of HVAC so I am overall pleased with this company and I look forward to future growth opportunities here!

Cons

I haven't experienced very many cons since working at ARS. I took the position with the understanding that due to the nature of business/service that we provide, some weekends and holidays would be mandatory. Therefore, I would say, that would've been the only apprehension or "con" but I am perfectly fine with the scheduling and have no opposition at this time.

Explore other reviews about ARS-Rescue Rooter

5.0
Jun 10, 2026
Recommend
CEO approval
Business outlook

Pros

Great pay, amazing benefits, super easy if you’re a people person, amazing management team

Cons

Intensive KPI tracking, independent workload, not work life balance friendly. Your performance can be affected if you’re having a bad day. People treat you like scum of the earth

1.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

You can take work truck home.

Cons

Management has created a challenging work environment where technician support and fair compensation do not appear to be priorities. There are no performance-based bonuses or consistent annual raises, despite strong expectations around sales. Call distribution lacks transparency, with higher-quality leads often going to a small, select group, making it difficult for others to perform at their full potential. Technicians are also expected to take calls after scheduled hours (8 AM – 4 PM), which impacts work-life balance. Additionally, time and travel policies raise concerns. Technicians clock in upon arrival at the customer’s location rather than when travel begins, even when jobs are over an hour away. This results in significant unpaid driving time, often exceeding two hours per day. In some cases, technicians are required to travel to appointments even when customers are unresponsive, leading to cancellations or reschedules without compensation for the time lost. Overall, the expectations placed on technicians are high, but the structure and support systems in place do not consistently reflect or reward that effort.

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ARS-Rescue Rooter Response
1mo
Thank you for sharing this detailed feedback, and we recognize how concerning these experiences can be. We take issues around transparency, fair compensation, scheduling expectations, and travel time very seriously, and your comments highlight areas that require continued focus and accountability. Our goal is to create an environment where all technicians have equitable opportunities, clear support, and recognition that reflects their effort and performance. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.
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