Think about it... - Customer Service Representative ARS-Rescue Rooter Employee Review

1.0
Feb 11, 2017
Recommend
CEO approval
Business outlook

Pros

Once you learn your job, you pretty much work on your own. You can move up pretty quickly. I moved up within 3 months. Monthly company meetings. You get your own cubicle & they provide you with most of the tools you need.

Cons

They start you out at minimum & expect you to work like a manager. I moved up & did not get a raise. On weekends there are no managers here & you are expected to handle everything on your own & managers are unavailable. You are moved around often in the office & can be moved up to a position & before you know it your back to a regular customer service rep. They don't value you or your loyalty. Managers come & go all year long. You get written up for dumb things if they don't like you, then those warnings add up & you will get fired. if there is a problem with the employees or customers no one does anything until it gets to potential law suits for the company. one day you can be their shining star the next they don't even know your name. On top of all this they make you lie to customers about everything. I would never recommend this company to anybody! You can bring in thousands of dollars in revenue for the company & they wont even congratulate you for it. One of their company's has changed their name 3 times... Employees quit on the regular as well as get fired almost weekly.

Explore other reviews about ARS-Rescue Rooter

5.0
Apr 20, 2026
Recommend
CEO approval
Business outlook

Pros

Great company, good benefits, great growth opportunities.

Cons

No bonus, but that is based on accepted offers.

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ARS-Rescue Rooter Response
1mo
Thank you for the great review and for sharing your experience with ARS. We’re excited to hear you are enjoying the benefits and seeing strong growth opportunities, especially early in your career. We appreciate your transparency regarding bonuses and PTO, as we continue evolving our benefits and policies. Thanks for being part of the team and contributing to our continued growth!
1.0
Apr 30, 2026
Recommend
CEO approval
Business outlook

Pros

You can take work truck home.

Cons

Management has created a challenging work environment where technician support and fair compensation do not appear to be priorities. There are no performance-based bonuses or consistent annual raises, despite strong expectations around sales. Call distribution lacks transparency, with higher-quality leads often going to a small, select group, making it difficult for others to perform at their full potential. Technicians are also expected to take calls after scheduled hours (8 AM – 4 PM), which impacts work-life balance. Additionally, time and travel policies raise concerns. Technicians clock in upon arrival at the customer’s location rather than when travel begins, even when jobs are over an hour away. This results in significant unpaid driving time, often exceeding two hours per day. In some cases, technicians are required to travel to appointments even when customers are unresponsive, leading to cancellations or reschedules without compensation for the time lost. Overall, the expectations placed on technicians are high, but the structure and support systems in place do not consistently reflect or reward that effort.

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ARS-Rescue Rooter Response
1mo
Thank you for sharing this detailed feedback, and we recognize how concerning these experiences can be. We take issues around transparency, fair compensation, scheduling expectations, and travel time very seriously, and your comments highlight areas that require continued focus and accountability. Our goal is to create an environment where all technicians have equitable opportunities, clear support, and recognition that reflects their effort and performance. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.
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