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      ARS-Rescue Rooter

      Engaged employer

      ARS-Rescue Rooter reviews

      Great Potential, Poor Execution - Plumbing Technician ARS-Rescue Rooter Employee Review

      1.0
      Apr 30, 2026
      Plumbing technician
      Recommend
      CEO approval
      Business outlook

      Pros

      You can take work truck home.

      Cons

      Management has created a challenging work environment where technician support and fair compensation do not appear to be priorities. There are no performance-based bonuses or consistent annual raises, despite strong expectations around sales. Call distribution lacks transparency, with higher-quality leads often going to a small, select group, making it difficult for others to perform at their full potential. Technicians are also expected to take calls after scheduled hours (8 AM – 4 PM), which impacts work-life balance. Additionally, time and travel policies raise concerns. Technicians clock in upon arrival at the customer’s location rather than when travel begins, even when jobs are over an hour away. This results in significant unpaid driving time, often exceeding two hours per day. In some cases, technicians are required to travel to appointments even when customers are unresponsive, leading to cancellations or reschedules without compensation for the time lost. Overall, the expectations placed on technicians are high, but the structure and support systems in place do not consistently reflect or reward that effort.

      avatar
      ARS-Rescue Rooter Response
      1mo
      Thank you for sharing this detailed feedback, and we recognize how concerning these experiences can be. We take issues around transparency, fair compensation, scheduling expectations, and travel time very seriously, and your comments highlight areas that require continued focus and accountability. Our goal is to create an environment where all technicians have equitable opportunities, clear support, and recognition that reflects their effort and performance. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.

      Explore other reviews about ARS-Rescue Rooter

      5.0
      Apr 20, 2026
      Field it technician
      Recommend
      CEO approval
      Business outlook

      Pros

      Great company, good benefits, great growth opportunities.

      Cons

      No bonus, but that is based on accepted offers.

      avatar
      ARS-Rescue Rooter Response
      1mo
      Thank you for the great review and for sharing your experience with ARS. We’re excited to hear you are enjoying the benefits and seeing strong growth opportunities, especially early in your career. We appreciate your transparency regarding bonuses and PTO, as we continue evolving our benefits and policies. Thanks for being part of the team and contributing to our continued growth!
      1.0
      Feb 26, 2026
      Comfort advisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Insurance coverage and accumualative PTO/sick time.

      Cons

      Bluedot is owned by ARS, who's owned by a private equity firm. They are super focused on #'s and if you dont meet criteria they will starve you in leads and if you approach management about the lack of leads they will feed you the worst kinds of leads. I was sent to leads 2hrs away and they were no shows, i was sent to dangerous neighborhoods deep in the inner city late at night. If you told them you didn't feel comfortable, demeaning threatening tones would be said and tell you to just go home and they'll send someone else. Technicians are forced to lie to customers telling them they can't or shouldn't fix their HVAC systems and need to replace, even if its still under warranty and maybe still paying on the 10yr loan. This company cannot keep employees, the HR dept is a joke. If you're dumb enough to go to them with a problem or complain about an individual, they literally run to that person and tell them you have a problem with them. They makeup reasons to fire ppl with no proof and without investigation. I would not recommend BlueDot or ARS to work, have service and install any of their services! They promise you the world and after they get your money and you experienced a problem good luck with resolutions. Everyone just wants to pass the buck, not except blame.

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      ARS-Rescue Rooter Response
      3mo
      We take feedback like this very seriously. Blue Dot and ARS are committed to operating with integrity, prioritizing employee safety, and delivering honest recommendations to our customers. We do not tolerate unethical sales practices, retaliation, or unsafe working conditions. Our policies are designed to ensure both employee well-being and customer trust. If you would be open to discussing further, please visit arsawaremobile.ethicspoint.com or call 833-633-7255.
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