Lies, Lies, And More Lies - Customer Service Representative ARBA Retail Systems Employee Review

The above claims that our company was not featured in CIOReview magazine, and did not receive the “Best of Naperville” awards are false and known to be untrue. The October 2014 retail edition of CIOReview magazine featured us as the cover story, and named us one of the 20 most promising retail solution providers. The issue is live on the CIOReview website, and the feature article references and validates our “Best of Naperville” award. We deeply value our team of talented employees, and are strongly committed to providing excellent service and products to our clients. Our mission is to deliver quality products and services that give our clients a high return on investment, and offer the lowest total cost of ownership available in the marketplace. Our development team has been with us for over 7 years; far longer than the average tenure in the information technology industry. As a result of their team work and commitment, our award winning software products run securely on leading edge technologies, and address key customer requirements. Our attrition rate is 5%, which is far lower than the industry average. We greatly appreciate the pride our customer service and project management teams take in maintaining high customer satisfaction, and ensuring that all services are delivered as promised. They measure response time to support calls in seconds, resolve 95% of reported support issues within the same day, and ensure that our clients are completely satisfied with our products and services. The combination of great employees, quality products, and outstanding service is the reason many healthcare facilities, companies, retail operators and universities select us as their vendor of choice, remain our clients for many years, and expand usage of our solutions into new areas and locations.