Terrible working environment (BE CAREFUL WHICH ACCOUNT YOU JOIN) - Recruiting Coordinator AMS Employee Review

1.0
Sep 19, 2019
Recommend
CEO approval
Business outlook

Pros

The employee benefits are good

Cons

I joined AMS two years go looking a kick start to my career, I wanted to work somewhere that I could develop and progress in my career. Two years on I have had to make a difficult decision to leave my role in AMS. The account is extremely overworked and massively undervalued. Management have neglected the fact that they have over judged their contract with the client and the impact that it is causing to their staff. The staff morale is incredibly low and it caused a lot of tension within the team, this has lead to a lot of MENTAL HEALTH ISSUES (something that AMS thrive on is health and well-being). This has lead to a huge amount of sickness throughout the account. They have lost a lot of people who had massive potential to progress and develop in their careers. Staff are quickly replaced without any thought into who they are hiring and I believe that a lot of them including myself have been mis-sold jobs. The team have attended multiple meetings to voice their concerns and to put forward ideas to help improve the working environment and try to meet the client expectations but again this is something that tends to get IGNORED each and every time. There is no structure to the account, management are too focused on the client delivery and don’t care about their own staff. They are quick to jump at little mistakes but never make any appraisals. Unfortunately this vicious cycle doesn’t look like it will be changing or improving anytime soon.

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AMS Response
6y
Thank you for taking the time to post a review. I really would like to talk to you about your experience at AMS and in particular your comments about workload, communication and management. I would like to understand more so I can address any root causes with our leaders responsible for Account Management. Please do reach out in confidence - I really would like to discuss further with you 1:1. ruth.smyth@alexmann.com, Global HR Director

Explore other reviews about AMS

5.0
Feb 19, 2026
Recommend
CEO approval
Business outlook

Pros

AMS has great culture, they care about the people who work at the company.

Cons

Client relationships can be difficult

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AMS Response
4mo
Thank you for sharing your experience. It’s great to hear our culture and the care we show for our people have made a positive impact. That sense of support and connection across teams is something we work hard to nurture every day. We also recognize that client relationships can be complex at times. Supporting our teams to navigate those environments with confidence and collaboration remains an important focus for us. We appreciate your feedback and your contribution to AMS.
1.0
Apr 27, 2026
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

6
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AMS Response
1w
Thank you for taking the time to share your honest and thorough feedback. We appreciate your recognition of the flexibility and remote working environment at AMS, and we’re encouraged to hear you continue to see strong talent and potential within the organisation. We’re sorry to hear that your recent experience has not reflected the collaborative and supportive culture we strive to create. We recognise that periods of transformation and evolving ways of working can create pressure for teams, particularly when priorities shift quickly or workloads feel challenging. Creating an environment where colleagues feel supported, listened to, and able to contribute openly is extremely important to us, and we take feedback relating to culture, wellbeing, and leadership seriously. We would encourage you to continue raising your concerns through the appropriate internal channels so they can be heard and constructively addressed. Thank you again for sharing your perspective.
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