Glorified Call Centre - Sourcer AMS Employee Review

2.0
Dec 12, 2016
Recommend
CEO approval
Business outlook

Pros

There is a ping pong room, the office is welcoming. Colleagues are very nice, very friendly. Jeff the overall boss for Belfast and Bracknell is really nice. They need to clone him quite a few times and replace some others.

Cons

There are so many bad managers. These managers do not encourage staff, they just continue to highlight a weakness as a fault. They don't look at the "data" (the reason why) If a team has a high staff turnover the manager is never questioned. The staff aren't treated fairly, if your face fits you get more benefits like working from home. Some managers talk negatively about their staff in an open office. I actually liked the company when I joined, but the management (some, not all) really need a manager manual 101. Kitchen is also far too small.

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AMS Response
9y
Hi There, I'm obviously very concerned that anyone working for our business feels this way, in particular as we've introduced a number of initiatives this year aimed at flexible working and invested in training for all colleagues including managers. I'd be keen to hear more and if you would like to discuss this with me directly with a guarantee of anonymity then please get in touch. If you would prefer to speak to a HR colleague, please get in touch with Nicola Sell at nicola.sell@alexmann.com. Thanks, Jeff

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Cons

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1.0
Apr 27, 2026
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Recommend
CEO approval
Business outlook

Pros

Flexible and remote working Great company but with the right leadership

Cons

Since the leadership change last year, the culture within AMS has deteriorated significantly. The new CDTO’s approach has created an environment that feels increasingly toxic and unsustainable for many employees. There is a strong sense that every problem is expected to be solved—or sidelined—by AI, often without realistic planning, sufficient resources, or input from the teams actually responsible for execution. This has led to confusion, constant shifting priorities, and a lack of meaningful support for getting work done effectively. At the same time, workloads have increased to an unsustainable level. Expectations continue to rise, but without additional resources or clear prioritization. Many teams are stretched thin, juggling multiple high-pressure initiatives with tight deadlines, which only adds to the stress and makes it difficult to maintain quality or balance. More concerning is the leadership style. Communication often feels driven by pressure and fear rather than clarity or collaboration. Many employees feel they are operating under constant scrutiny, which has contributed to widespread stress, anxiety, and low morale across the department. It’s becoming common to hear colleagues express reluctance to come into work, not because of the workload itself, but because of the atmosphere.

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