It's not for everyone - Customer Service Representative AMP Smart Employee Review

While on the surface level, they appear to be taking the pandemic seriously. They were still running a call center with most agents without masks on and it seemed like most of the people there took it seriously maybe 60% of the time. Be careful of the job description and make sure you understand what it means to work here. If you are a call center supervisor here expect to be in a more "Player-Coach" role where you will be handling highly escalated customers (because it's a security company, they get people to sign contracts and pay monthly for upwards of 5 years) and have the expectation of process improvement and coaching agents. You won't be able to get adequate 1v1 with agents or be provided with a work laptop to discuss things privately in offices (even though it appears there are a ton of underutilized offices strewn about the office to handle these.) It's a small outfit. This can be a pro or a con. It's a pro in that, you can get in on "the ground level" and kind of make things your own. But it's a con in that management knows there are issues with a confusing ticketing/billing software but is unwilling to either invest in it or get an off the shelf industry standard that would make life easier. There is a lot of manual processes that would be improved upon just by letting a programmer work with the Customer Service people for a month. The culture is a little bit more relaxed than other call centers which makes it difficult for supervisors to really hone in and lead agents in the right way to do things. One other thing with Covid they seemed to have planned like a large gathering of "sales people from around the country" to have a very large mostly maskless meeting in an enclosed space and it seemed like it was something that should have been postponed or handled another way. Beware if you are applying during pandemic times.