The new office is a terrible joke - Anonymous employee AIR MILES Employee Review

1.0
Sep 26, 2017
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

Employee perks, benefits, and salary are very decent and at or above industry standard. Company is trying its best to improve employee engagement from some fronts. Work-life balance is fantastic. Life after work is almost always your personal life. Opportunities to get trained / self-learning are immense and always encouraged.

Cons

The new office at 351 King St. E is terrible, from a location perspective and also the space itself. What used to be right above TTC subway, is now a good 15minute walk (or shuttle or streetcar) away from Union. Proudly an open space with hot-desking, it is a cheaped out version of what the office was once. You don't own a desk, so you have to find one daily, no eating at desk. Adjust monitors and chairs daily. Different neighbor daily, apparently to induce "collaboration" (forced). Noise levels high due to lack of white-noise / noise-deadening. Facilities are far apart, so lots of unnecessary walking. Coffee/drink machines are too few for number of staff per floor. I can continue for pages, but I'd continue to stay away from this place. It is incredibly frustrating trying to get any work done when the space is trying its best to disrupt your working style.

Explore other reviews about AIR MILES

5.0
Jan 25, 2023
Recommend
CEO approval
Business outlook

Pros

Good benefits Great co-workers Fully remote Lots of fun employee events - got to meet a lot of cool folks at the company through it

Cons

Lots of different roles within the chain of command so different objectives are being passed down Sometimes hard to feel if you're making a difference

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AIR MILES Response
3y
Thank you for the positive feedback. Our Associates are at the heart of our strong company culture and are truly what makes AIR MILES such a great place to work! We are glad to hear that you enjoyed the benefits and events offered to our Associates, as well as our remote-first working model. We appreciate your perspective on feeling as though your work makes a difference. We strongly believe that our people are our greatest asset and that the work done at all levels of the organization contributes to our success as a business. During our January Business Update, our Executive team shared our Strategic Imperatives for 2023 and the ways we will continue to scale as an organization to help Associates under the "big picture" and where their role fits in. We also recently introduced a new Goal Setting process to better align with our quarterly planning process, and to encourage more regular conversations about goals between Leaders and Associates. For Associates with questions regarding the impact of their role, we encourage you to speak to your leader or Manager Once Removed for guidance. Thanks again for your feedback, and all the best. Dimitri Benak - VP, People and Culture
1.0
Jun 4, 2025
Recommend
CEO approval
Business outlook

Pros

Making people write reviews to

Cons

And Review things just to

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