Pros
It's a zero hour contract, so the job is flexible around your schedule. This is especially useful for actors and students. The work itself is easy and enjoyable and the location is good. We get lots of opportunities to go on staff days out and play other games around London.
Cons
It's a zero hours contract, so if the management team get annoyed with you they're free to stop giving you shifts. Employees who make mistakes are named and shamed in the work group chat. Management use an extremely petty star chart that was originally meant to reward people for going above and beyond at work, but more recently has just been used as a form of punishment for employees who make small mistakes. Management has also participated in workplace bullying. Employees don't get breaks.