Went downhill very quickly - Engineer AGIO Employee Review

2-3 years ago this was one of the best companies to work for. Great culture, positive attitude and great responsiveness from the management. However end of last year everything went down hill very very quickly. Middle management only seem to show their face, make promises and then disappear, immediate management are quite clueless and yet somehow manage to micromanage. There is no more #communicatefearlessly or #bebetterthanyourjob attitude. One of the most important issues is border line bullying in the workplace from the customers, while company won't stand up for their employees - "just need to grow a thicker skin". Pay is rather average at most, with virtually non existent pay rises, to keep up with the rate of inflation and raising cost of living. Promotion is also non existent, even when you follow CEOs advise and approach your managers with positive attitude showing the skills and expertise that you can bring to the table for the new role - managers acknowledge this and disappear with very bare minimum communication. HR/Payroll is extremely poor in terms of communication and constant pay issues.