Small company from a small town. - Customer Service Representative/Dispatcher AEI Dish Employee Review

2.0
May 30, 2014
Recommend
CEO approval
Business outlook

Pros

They are great at telling you what you need to improve on without actually telling you how to improve. Great for people who can "fake it 'til they make it"(AKA Lie). Cool workplace and tries to keep up with the latest trends. Some of the coworkers can be friendly. You do get paid more than minimum wage, just not quite enough for the work the dump on you.

Cons

Overworked, underpaid, demoralized, sitting for 12 hours, management can be rude and degrading. Tons of standard operating procedures that they change daily( so many that management can't keep them straight) managers constantly tell you to break "SOPs" and visibly get upset if reminded what they have on paper for you. Many people skulking about in negative moods and bring down moral including management. Small company that is consistently changing to keep up with times then firing people because they can't afford to. They tell people when they are hired there is room for advancement in the company even though it takes people to get fired for anyone to move anywhere. They only give you 30 min for lunch and there is NO place to run in that short amount of time except a gas station unless you inhale your food and drive like a maniac.

Explore other reviews about AEI Dish

5.0
Sep 8, 2015
Recommend
CEO approval
Business outlook

Pros

The people! I am still good friends with a lot of them. I enjoyed my job (but had to leave to stay at home with my little ones). Great benefits. They have parties, potlucks, yoga, and company outings year round.

Cons

Every job has a little stress. This job isn't any different.

3.0
Feb 20, 2018
Recommend
CEO approval
Business outlook

Pros

Earning potential is rather unparalleled for someone with no college degree . My best years I was around $70k. Largely independent workload. Workload was digitized in the last couple years I was there. Big improvement over paper work orders for every job.

Cons

Piece rate work means you're not earning unless a job is completed. Drive an hour and no customer home? Sucks for you, you just lost a few hours of your day. Driving your own vehicle used to mean getting routed closer to home. Company changed their routing procedure to route everyone evenly. This led to a more even driving load among all employees but also means more time and gas, and less time earning for those of us who used our own vehicles. Essentially a decrease in pay for more time on the clock. I sensed the company's motive was to get rid of personal-vehicle employees. Work life balance is very difficult when you don't have any idea when you'll be done. Who can say whether you'll make the dinner date, or the kid's ball game, etc.? Opportunity for advancement is the biggest downfall. I put in many hours, many weekends, and many missed dinners but never 'advanced' due to the pay structure. Essentially, to take an Assistant Manager job would mean a large pay cut for the better hour structure. You could tell the Assistant Managers were just taking an easier course of action than field work until something better came along.

See reviews by: Helpful|Rating|Date|All