Okay, I guess - Teller ACE Cash Express Employee Review

2.0
May 3, 2024
Recommend
CEO approval
Business outlook

Pros

+ The starting pay was around what a bank would pay + If you dont have a bank account the card features are decent + If you dont mind having 100-300$ a person taken out of your check per month for health insurance, the benefits are good + If you can reach the arbitrary goals that change every quarter the commission you get is decent.

Cons

- Long shifts with no lunches or break 10-12 hours - Job wants you at work no matter how sick you are because they care more about opening the store. (Had bronchitis, had covid, was told if i can drive to go get a DRs note, i can open the store and have to.) - Arbitrary bonuses / commission - No raises for two years, then gives entire staff .38 cents for a raise no matter how hard they work or goals met - Minimum health insurance taken out is $48 a pay check for cheap, crappy insurance, PPO available for around 190-300 a person a paycheck - Company at least in South Texas does not give a single darn what goes on in your family life. You HAVE to open the store and "wait for someone to come cover" or you'll face disciplinary action even if it is a family emergency. They clearly only care about the money. - District managers stretched thin with no help - Check cashing fees vague. The % on the checks vs what is written on the wall do not match. "2.75 for payroll computer" then checks are cashed between 2.8 - 2.9%. Customers notice and then I am told to adjust price when they catch us. - high turnover -> short staffed -> Forced overtime when the company has been notified I cannot work the hours - Schedule changes constantly even when schedule is posted with no warning

Explore other reviews about ACE Cash Express

5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

avatar
ACE Cash Express Response
9mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
4.0
Jun 5, 2026
Recommend
CEO approval
Business outlook

Pros

Always able to get hours, only a few people staffed so not a lot of office politics. Great pay and good benefits

Cons

Not much growth opportunity, and advancement would definitely require relocating if the opportunity ever came. Constant change in bonus and incentive requirements making it difficult to reach goals.

avatar
ACE Cash Express Response
8h
Thank you for your feedback. We appreciate your role in our team's continued growth and success. We’re sorry the position didn't work out for you long-term, but we wish you all the best in the future.
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