Steer clear - Service Associate ACE Cash Express Employee Review

1.0
Jul 17, 2017
Recommend
CEO approval
Business outlook

Pros

No manager over your shoulder, can be on your phone, I even bring my laptop to work but I had a slow store. Benefits are okay.

Cons

Working alone sometimes open to close. Mystery shops that if you fail under 90% you can lose your job. There's no security in this job at all, you can lose it at any moment because of 1 mistake. Your job is always threatened if you don't sell enough/any cards, or get customers to sign up for direct deposit. You're literally treated like a child. The ACE Elite card is a scam by the way!! Management looks at you as just a number. Management can barely do their job but always expect so much out of you for little pay. Hard to get time off. If you need to call off, YOU have to find someone to cover your shift. Not management. There was a store that got robbed and my DM called and asked if I could work that store the next day open to close because she couldn't find anyone to cover the shift. Are you kidding me? You never feel safe. The turn over rate is ridiculous. Hard to move up, I know people who've been working here for 10+ years just to move up as a center manager. Nothing more. The raises are ridiculous. I got a 10 cent raise. The pay sucks!!!!!! Just steer clear of this company. May look nice on the outside looking in but trust my word. Run!!!

Explore other reviews about ACE Cash Express

5.0
Aug 12, 2025
Recommend
CEO approval
Business outlook

Pros

Meet great ppl. Leadership is awesome.

Cons

Can’t go outside for a break. Stuck inside the office for 10 hours.

avatar
ACE Cash Express Response
9mo
Thank you for your kind words! We’re happy to hear that you’ve had a positive experience with us. We strive to provide a supportive and rewarding work environment for our team members. We appreciate your dedication and contributions, and we’re glad to have you as part of our team. Wishing you continued success!
1.0
Jul 8, 2025
Recommend
CEO approval
Business outlook

Pros

Getting alone time when clients weren't in store.

Cons

Calls to customers who really didnt care. 11 hour shifts with no lunches or breaks. No coverage. Worked alone, even when busy. Had to travel to get any hours. Ridiculous expectations for sales and direct deposits. Benefits arent nearly as good as any other financial institution. They did not care about the safety of their employees. Required to make it into work durning blizzards with black ice if you were helping cover in a different town. Pay was horrible! Constantly on pay freezes. Could make more at McDonald's! Financial institutions and banks will pay $7-9 more an hour! This company did not feel like it actually cared about you. And in the multiple years I worked there. It got worse and worse! This job also is high stress. So much fraud. And its on you if you cash the bad check. But its also on you when you decline bad checks. You cant win! And there is no room to move up.

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ACE Cash Express Response
10mo
Thank you for your review. We're very sorry you did not have a positive experience with ACE Cash Express. We are always looking for ways to help our employees succeed in their careers and feedback from our team members can help us improve their path to success. Thank you for the time you spent contributing to our team's success, and we wish you all the best in your next career path.
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