Jun 12, 2020
AAMCO Response
5yDear valued employee,
While I will not take time to address every inaccuracy in your review, there are a few I want to correct very directly. If you have indeed seen the abuses of customer trust you claim, and have not reported them accordingly, you are not doing your job. Over-charging customers and/or being deceptive about the source of a transmission is not only unethical, but it is explicitly against our policies and would be taken very seriously if reported. One of the very important responsibilities of our Regional Operations Managers is to advocate for the customer. If you watched customers be treated badly and didn’t stand up, you failed.
Secondly, if you have encountered unprofessional behavior such as racial slurs, we ask that you report it immediately. We will send out a reminder email about our protected employee reporting line. We take this accusation very seriously and would ask that you share any such experiences so we may address them. Also, we have not and will not make employment decisions based on someone “trashing you”—that is not part of our process, as you likely know.
Your comments on lack of promotion opportunity are clearly based in anger, and simply not true. The Operations team, just this last year, has had more than 9 promotions and more are planned. We reward results. This role is not for the weak and passive—it requires grit, determination and a positive “never stop” attitude. Successful Regional Operations Managers will learn how to deal directly and professionally with a wide variety of very challenging issues. That is an extremely valuable skill set that will serve our team members throughout their careers. We look forward to continuous improvement of our team, training, and development.