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      AAA The Auto Club Group

      Engaged employer

      AAA The Auto Club Group reviews

      Not good - Customer Service Representative (CSR) AAA The Auto Club Group Employee Review

      2.0
      May 1, 2025
      Customer service representative (csr)
      Recommend
      CEO approval
      Business outlook

      Pros

      Good pay , work from home

      Cons

      Training was horrible and we were all over the place and didn’t focus on the core training to over 50 carriers and 14 states. You have zero time for anything even documenting pertinent info. It’s not disowned for success at all.get ready to be thrown the wolves without proper training.

      avatar
      AAA The Auto Club Group Response
      1y
      Thank you for taking the time to provide us with a review as a former employee. We appreciate the feedback you've provided. If you'd like to provide additional feedback, please feel free to email us at TalentAcquisition@acg.aaa.com.

      Explore other reviews about AAA The Auto Club Group

      5.0
      Jun 8, 2026
      Scrum master jr
      Recommend
      CEO approval
      Business outlook

      Pros

      Good company, good pay and trains well

      Cons

      Yearly salary increase are minimal

      avatar
      AAA The Auto Club Group Response
      1w
      Thank you for taking the time to provide us with a review. We truly appreciate your feedback as a current employee!
      2.0
      Jun 22, 2026
      Claims adjuster
      Recommend
      CEO approval
      Business outlook

      Pros

      Decent coworkers and steady paycheck

      Cons

      Staffing and support decreases but expectations keep increasing. Relief and weekend teams are removed. Senior adjusters are expected to handle 18+ new claims per week including conducting liability investigations, paying subrogation demands, and handling arbitration responses all while sitting in a queue all day long like a call center representative.

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