AAA is Hiring - Call Center CSR, Dispatch, Membership - Call Center Customer Service Representative AAA Northeast Employee Review

5.0
Oct 2, 2021
Recommend
CEO approval
Business outlook

Pros

Free Premier Membership, you get $3.00 every time a mbr makes a payment on their dues or adds a member. Working after 6pm you get .75 raise. Tuition Reimbursements available. You get to work from the comfort of your own home, or if you want a hybrid model you can do 3 days at work & 2 days at home. There is always new & exciting Pilot Programs that you can be a part of, to excel your career. Come & join one of Rhode Island's greatest places to work now for the past several years. AAA has over 50 self-development courses that help your professional growth & we also also have free classes with Excel, Word, PowerPoint & Access. WE are nationwide so you can transfer to any club in the US. Right now I am taking an eight month Career Exploration program funded by AAA where it helps you understand which business line you fit into. It's a big investment for the club for future success. This company cares ALOT about its employees and is always willing to listen. Management makes you feel empowering. Also, there is always OT available. Being able to help someone after they have broken down on the road, is extremely fulfilling.

Cons

AAA has been tremendously busier that ever before the past year, so there is always work that needs to be done. If you like a fast paced environment, with ALWAYS room for improvement, then you have come to the right place. I really don't have anything back to say.

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AAA Northeast Response
4y
Thank you for such a thoughtful review and for all the work you do to help us serve our members and achieve our goals. And, thank you for the feedback for management! We wouldn’t be able to provide the level of service we strive for without the dedication of employees like you-- thanks again!

Explore other reviews about AAA Northeast

5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

AAA provides strong opportunities for professional growth, and management is generally supportive of employee development. The team culture is collaborative, and colleagues are willing to help each other succeed.

Cons

The life insurance division is in a growth phase, which can create frequent changes.

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AAA Northeast Response
6d
Thank you for your thoughtful feedback! We appreciate your flexibility as we continue to grow and refine the club to better support both our team and members.
5.0
Jun 23, 2026
Recommend
CEO approval
Business outlook

Pros

After working 25 years in retail it has been a breath of fresh air to work for a company that truly cares about its employees (at every level). -a true work life balance -amazing benifits (the cost of which have not gone up) -a company that encourages volunteer time (during the week, and pays you to do it)

Cons

-after 3 years I still don’t have ANY cons to working for AAA Northeast.

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AAA Northeast Response
5d
Thank you for sharing such a positive experience and for your many years in the workforce. We’re proud to offer strong benefits, work-life balance, and opportunities to give back to the community, and it’s wonderful to see those efforts reflected in your experience. We appreciate all that you do and are grateful to have you on the team!
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