Toxic Culture - Anonymous employee 98point6 Employee Review

1.0
Mar 16, 2022
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

+ Innovative, impactful product/service. High quality of care from an incredible team of physicians and behavioral health providers. + Generous PTO and holidays + Additional benefits for home office and wellness + Fast-paced startup with numerous opportunities for improvement if you are looking for an increase in scope of responsibilities but are willing to forgo the formal development and pay to match.

Cons

It’s taken a few months of reflection for me to process my experience at 98point6 since leaving and be able to summarize the numerous red flags into this one review. If you are considering a job there, please be aware that you are entering a culture that is extremely toxic to individual contributors. While 98point6 has a neat mission and some great people, it has some major cons that I’ve attempted to summarize below: 1. Lack of Change Management Announces major leadership changes right before holiday weekends, when many are out of office. When they host AMAs, the leadership is defensive and not open to discourse. Little is done to support the employees struggling with the effects of the change. 2. Minimal Development of Talent There is a very slow performance review structure which is annual and takes ~3 months to complete. Even for a start-up they pay well below the market value, and the salary increases are minimal with little to no role/title development. This was particularly noticeable for those in coordinator roles. 3. Incompetent Support for Employees The COO does not have the competencies to direct the People Team to adequately support employees at this toxic company. When my team aimed to take the correct route and pull in the People Team for support, the People Team’s response was extremely slow and resulted in a solution that did more harm than good. I have heard similarly from many others in different departments, and other Glassdoor reviewers have reported this as well. 4. Lack of Accountability for Management At many times I heard comments from people managers that were sexist, racist, and downright disrespectful to others at the company. There is little accountability for those in management or leadership roles. The combination of this with an incompetent People Team results in a culture that is victim-blaming and generally unhealthy for individual contributors. 5. Financial Instability Results in Deprioritzation of Employees To meet our financial goals as a start up, the company implemented many measures which may have been financially wise but were extremely detrimental to employees. For example, in 2021 they entered a 6+ month hiring freeze which meant that even when a team lost multiple people they would not re-staff and instead would expect remaining team members to take on that work with no change in title or salary. Note that 98point6 refuses to make title or salary changes outside of the annual performance review even when this type of drastic change occurs. This has resulted in very high turnover (even when taking into account the “great resignation”) from those burnt out employees. To summarize my experience at 98point6…Did I expand the scope of my role, take on new responsibilities, and learn new skills in the process? Absolutely! That’s what helped me land my next job. Did I receive any promotion, increase in formal recognition, other rewards or support at 98point6 as a result of my new responsibilities? Not at all. That’s what drove me to the realization that if I didn’t want my career trajectory to plateau I would need to pursue a job elsewhere.

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98point6 Response
4y
Thank you for taking the time to share your feedback. First, please know that we do not tolerate sexism or racism at 98point6 and take this feedback very seriously. We strongly encourage anyone who may be experiencing a situation like this to please leverage our internal channels, such as reaching out to our People Operations team or contacting our compliance hotline, to report these behaviors. As a startup, we are constantly evaluating programs, policies and leadership approaches as the company scales and evolves. We don’t always get things right, but we strive to get there in time. Over the course of the last year, we have reimagined our performance review process to ensure managers and employees have a consistent pulse on performance and development. We have completely redesigned pay at 98point6, which includes a new compensation philosophy, structure, and change process to be more transparent with our employees and competitive in the market. We have also redesigned our leadership team structure in order to be more efficient and effective as a business, including empowering employees to be more nimble. We know this is only the beginning, and change like this can take time, but we will continue to make efforts to relentlessly improve to ensure a positive and impactful employee experience. Thank you again for your feedback. -Savanna Thompson, VP of People

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Cons

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