Leadership Should Rethink Leadership. - Anonymous employee 4Patriots Employee Review

1.0
Nov 18, 2025
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

The benefits were very solid. PTO was generous. When remote and hybrid work was still allowed, it gave people actual balance and made the company competitive in a real way. I worked alongside people who were smart, kind, funny, and genuinely committed. The coworkers were the best part of the job, and for a long time the culture actually felt real. There were days I was proud to say I worked here. I enjoyed my work and I loved my team. Those parts deserve to be acknowledged.

Cons

The rest deserves to be said plainly. Everything fell apart at a speed that made no sense and no one in leadership took accountability for any of it. One month we were celebrating a record year. Bonuses were paid. Everything was supposedly great. The very next month we were told spending had to freeze and professional development was shut down. Then suddenly everything was tight. No explanation that connected the dots. Just a confusing series of reversals. The return to office policy was handled terribly. Employees were told their input was gathered through a survey, but no one ever saw a survey. When people tried to ask simple questions, they were talked to like they were being dramatic instead of being heard. It was condescending. Morale dropped immediately and leadership never seemed to grasp the weight of that shift. They kept insisting everything was positive while people were quietly panicking behind the scenes. Then came the moment that made it clear how far the culture had slipped. The company fired an employee who had been there for years right before Christmas because he reacted with a thumbs down on a Slack post about the return to office announcement. They called that insubordination. This was a well respected employee with a family and a new home. It was petty, cold, and absolutely unnecessary. A company that claims to care about people does not treat someone like that. That decision alone told the truth about where things were heading. Right after that, leadership started making employees log their hours and tasks like they suddenly did not trust anyone to work unless they were being monitored. It was micromanagement dressed up as organization. When paired with the dwindling morale from the return to office shift, the atmosphere became tense long before layoffs ever happened. The layoffs hit like a truck. Leadership had directly promised that there would be no surprise layoffs. They said it clearly. People believed them. And then one morning employees walked in and everything collapsed. People were called into meetings with no warning. Some had only been with the company a few months. Middle managers had no idea what was happening either. Severance was moderate but the job market was terrible and there was no meaningful support. Employees were told their role no longer existed and were escorted out. No chance to gather their things. No chance to say goodbye. It was cold and chaotic. It hurt people who had given everything they had. Meanwhile, the company had been hiring all the way up until the layoffs. If finances were truly that unstable, how were new roles approved just months earlier. Hiring and then laying off the same people is not strategy. It is mismanagement. No one explained any of this in a way that showed actual leadership or accountability. Spending choices made everything even more confusing. Leadership insisted all spending must be essential only. Yet they had just poured significant money into expanding the office and remodeling an entire second floor. Departments that needed tools to improve efficiency were constantly denied unless leadership personally liked the idea. Meanwhile bigger projects that were supposed to improve operations never worked the way they were supposed to. The M4 initiatives were talked up constantly, but they never functioned the way they were sold to us. It felt like money was being spent based on who pitched an idea the right way, not on what the company actually needed. When finances got tight, leadership doubled down on micromanaging and productivity policing instead of admitting they had created the mess. Deadlines got tighter. Expectations got higher. Trust got lower. It was pressure without support and accountability without honesty. I want to be clear that I was not there for the aftermath because I was one of the people let go. But from what I heard from my former coworkers, morale dropped even lower. Workloads increased. No roles were being backfilled. Communication got worse, not better. People felt like they were walking on eggshells. The culture that leadership kept insisting still existed was gone long before anyone said it out loud. Now that I have had time and distance, I can say the experience taught me a lot. I am in a healthier work environment now and I am grateful for that, but I can still say honestly that I cared deeply about the team I had at 4Patriots. They deserved more clarity and more honesty than they were given. Many great people were let down. At this point, I would not be surprised if the company ends up sold or closed. The decisions being made are not sustainable and the people making these decisions do not seem capable of fixing the damage. The saddest part is that there really was something special here at one point. Leadership simply did not protect it.

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5.0
Jun 27, 2025
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Pros

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Cons

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1
1.0
Apr 18, 2025
Recommend
CEO approval
Business outlook

Pros

20$ Per Hour ! phone chat and email

Cons

Micromanagement | Blatant Racism | Absolutely DISGUSTING & Predatory advertising | they recently laid off around 30-40 employees because the company is going bankrupt! But since I am a black male and they wanted to pick and choose who they paid a severance too. I was fired exactly 30 days prior to the mass layoffs with ZERO COMPENSATION | I had a 98% QA score that they graded every month | I had a 95+% Productivity grade and was receiving all bonuses and pay bumps allowed. I was told multiple times that “basically” I sounded to black on the phone | but the worst part was me sounding black was often labeled as me sounding disrespectful and or rude | EVEN THO I HAD A 92% Customer satisfaction score (customers leave reviews after every call) I was fired without an exit meeting or so much as a thank you for the last 10 months !! I’m fact I was simply locked out of my laptop and never heard from them again !!! I am absolutely stoked to see this company failing and hemorrhaging money ! I was fired with nearly perfect QA scores and others with failing scores were allowed to keep their jobs and collect severance once terminated 30 days after I was randomly fired for a call where two people were on speaker phone YELLING AND CURSING their hearts out ! If you are a person of color and you aren’t a pushover or absolutely desperate for work STAY AWAY !!

5
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4Patriots Response
1y
Thank you for taking the time to share your experience. We are deeply sorry to hear that you felt discriminated against and disrespected during your time with us. Allegations of discrimination, particularly racial bias, are extremely serious. These claims do not reflect the values or standards we uphold at 4Patriots, and we have established processes in place to investigate any such concerns thoroughly and objectively when they are brought forward through the appropriate channels. As with any business, tough decisions sometimes have to be made in response to operational challenges, and unfortunately, that includes workforce reductions. These decisions are made based on business needs, performance, and organizational priorities—never on personal or discriminatory grounds. While we cannot discuss individual personnel matters in a public forum, we can say that all employees are evaluated fairly and consistently. Severance decisions are handled in accordance with both internal policy and applicable employment laws. That said, we’re more than willing to continue this conversation privately. Please feel free to reach out directly to hr@4patriots.com. Thank you.
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