You can do better - Client Services Manager 360Works Employee Review

2.0
Mar 17, 2025
Recommend
CEO approval
Business outlook

Pros

I worked here for 7 years. Pros are it’s a hybrid schedule. You’ll make good short term friends. No formal dress code. A decent stepping stone, after a year, I have seen a lot of coworkers move on to larger and better companies.

Cons

Hard work is not consistently recognized or valued. I frequently worked during vacations and weekends to secure new business, yet extra effort often went unnoticed. Bonuses are unreliable, with factors beyond employees’ control influencing both their amount and timing. Despite meeting performance expectations, my bonus structure changed twice—each time becoming more restrictive. There is no HR department, meaning employees have no formal avenue for conflict resolution. Workplace issues must be handled independently, with little support from leadership. The company offers a stock option, but I have not listed it as a pro because, in my seven years, its value consistently declined. Unlike a traditional investment, employees do not have easy access to these funds, making it a viable benefit only for those who receive a substantial stock package upon hiring. Otherwise, independent investment would be a more secure option. New hires are often led to believe they can earn $80K after certification, but this is largely dependent on circumstances beyond their control and is unlikely to be achieved in practice. Over the course of seven years, I continuously took on additional responsibilities—ranging from expanding my core role to handling various tasks assigned at the president’s discretion. In my final months, I increased company performance metrics, worked more hours than the average employee, developed plans for website improvements, re-established licensing that generated tens of thousands in revenue, successfully managed multiple six-figure contracts, and consistently went above and beyond in my role. Despite my dedication, I was let go five days before Christmas. The official reason was a missed deadline on a project with multiple competing firms. However, for three weeks leading up to the deadline, I repeatedly requested meetings with the president—who was responsible for the technical proposal—to clarify submission requirements, but my requests were ignored. Then, at 5 PM two days before the deadline, I received a last-minute call with instructions to help the president prepare documents. Had leadership valued being organized, the submission could have been completed on time. Instead, the lack of planning resulted in chaos, and I was ultimately scapegoated. After seven years of service, my employment was abruptly terminated over a project the company would likely not have secured regardless.

Explore other reviews about 360Works

5.0
Jul 19, 2023
Recommend
CEO approval
Business outlook

Pros

Great team and environment. Great benefits, PTO, fair wage, lots of room for growth. Hybrid Schedule, paid lunch, quarterly company meetings = transparency.

Cons

No Cons come to mind.

1.0
Jul 12, 2018
Recommend
CEO approval
Business outlook

Pros

Free lunch, snacks, casual dress code, half good for someone with no experience to put a line on their resume if they don't want to go the college route. Some of the coworkers were cool and could do better.

Cons

Pay was low, although if you have no degree and no experience it can get your foot in the door. Health insurance was mediocre though that's more of a small company thing due to ACA regs and an expensive insurance market landscape. The development they do isn't very translatable to other industries nor are many of the technologies (FileMaker as a database exclusively) popular among serious software engineering communities. Old tech (SVN instead of Git, old Java, poorly written C code with memory leaks). Serious bugs in their plugins due to poor software development practices and lack of structure in code. Very much a cowboy coding shop. Being shy or introverted isn't looked at highly by the CEO. He's one of those types that will tout diversity and free thinking... as long as you free think exactly like him. If you have nothing in common with him, he will not like you. He's basically a Steve Jobs wannabe who only learned the bad traits and none of the productive ones.

2
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