Unprofessional, Loopholes in Contract - Medical Interpreter 360 Smart Lingo Employee Review

Thank you so much for your feedback. We welcome all kinds of opinions because that's how we learn and grow. 1) We are sorry for any miscommunication during our interview process. We usually give clear instructions about how much call volume, therefore payment, to expect on a working day on average. We will try to communicate that more clearly in the future. Regarding the rate, since we have 2 working modules, per-hour and per-minute, and we are always keen on maximizing the utilization of our linguists, sometimes when we agree with a linguist on 1 module and there's an opportunity for the other, we would want to change it right away, so we usually give a heads-up about the expected hourly rate ahead of time. And that's the reason for the second rate stated in the contract. But should a linguist refuse this change we don't do it and keep them at their current module. 2) Make sure that you have contacted the right person or department regarding any of your concerns. We have a policy of same-day response for any in-house individual, 2-working-day response time for any external individual. You may have sent your email to the wrong department, which was marked as spam, unfortunately. 3) We don't try to unlawfully obtain any information about our linguists. We demand to know the country of residence during the hiring process in order to take the necessary taxing procedures. Lying about your country of residence puts both the linguist and the company in jeopardy if we attempt to file the wrong tax document, and we will take all legal actions to prevent that. When the trainer discovers someone who is living in a different country than previously reported by the linguist during their interview, they must report it immediately. 4) Our rates are comparable to the industry average for inexperienced interpreters. If you have succeeded in getting paid more, we wish you the best of luck and be glad that we have put you on the amazing career path of interpretation through our FREE training. 5) We pride ourselves on our success in turning bilingual individuals into true linguists and helping them discover a new career path. We have been providing FREE medical interpretation training delivered by professional interpretation trainers as our give back to our global society and to help individuals who are affected by the pandemic find their bearings once more. 6) We are currently doing business as 360 SMART LINGO. However, we are still incorporated under the legal name 360 Interpreters Academy LLC. We wish you the best of luck in your future endeavors and thank you sincerely for your honest feedback.