Would Recommend - Customer Support 1build Employee Review

1.0
Feb 2, 2023
Recommend
CEO approval
Business outlook

Pros

Pay is good but not worth it.

Cons

Management in general is a con. Running the business in the ground and the business is falling fast and the product isn’t reliable.

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1build Response
3y
Thanks for this review, we value all feedback whether negative or positive. As a startup there a lot of ups and downs--and I can see how this might create a feeling of a rollercoaster. Nonetheless, we care a lot about our product and customer experience. As any other startup, we've also iterated a lot on the initial codebase which caused some tech debt. But over the last 4 months we've worked relentlessly to improve our product and released v2 that has achieved some of the highest stability and customer satisfaction metrics we've seen for any company of our stage (give it a try for yourself with a free trial on 1build.com!). We are solving tough technical and go-to-market challenges across the board, but as a team we embrace the challenge and always strive for excellence.

Explore other reviews about 1build

5.0
Mar 6, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

-be a part of something that is truly category defining -real start up experience: lots of moving parts and missions, have to put in extra hours but the problems are very challenging and interesting -leadership does a great job of setting direction and listening to the market. -They really care about creating a good culture and they work hard to address negative experiences.

Cons

Really fast paced and sometimes felt like we changed direction too quickly. It was not always clear what the underlying reasons were for some decisions- not all the context is shared. Could be a feature of start up life. Industry is difficult to sell technology into. May be a risk for scaling the company. There’s a big market, so still possible to grow. Company downsized twice so morale was not great. That said, received extended benefits and severance pay.

1
5.0
Mar 1, 2023
Anonymous employee
Recommend
CEO approval
Business outlook

Pros

• 1build pushes its product to be better and continues to explore various possibilities it can be useful and meaningful to various groups. • Great place to work for - everyone I've interacted with has been nice, friendly, and professional. • 100% remote • Flexible PTO - working remotely, I thought I didn't need to take time off anymore but I was wrong. I've learned to take better care of myself and 1build supports my being away for a bit. • There is trust and a sense of appreciation in the (employer-employee) relationship.

Cons

• Very broad range of customers, specialties, and sub-specialties within the construction industry making it a challenge to find the ideal customer.

1
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