I bet management sees employees as something disposable! - Customer Service Staff 12twenty Employee Review

1.0
Apr 14, 2026
Recommend
CEO approval
Business outlook

Pros

This is a fully remote role, which cuts commute expenses, but the pay is noticeably lower.

Cons

Benefits are poor, the work feels overwhelming, and there is little to no connection with teammates or meaningful support from supervisors or managers. It honestly feels like employees are treated as easily replaceable.

Explore other reviews about 12twenty

5.0
Oct 22, 2025
Recommend
CEO approval
Business outlook

Pros

- Flexible work/life balance - Solid commission structure - Top performers get promoted and grow quickly in the company - Attainable commission and quota

Cons

- Fast paced environment being a startup

1
2.0
May 25, 2026
Recommend
CEO approval
Business outlook

Pros

Good colleagues but everyone is clearly struggling just to keep up.

Cons

- Not a company worth joining or building a career in - Misleading fake 5 star reviews create false expectations - Leadership talks about growth but employees remain stuck in repetitive work - Workload is heavy and overwhelming - Systems are messy, outdated, and poorly maintained - Constant strategy changes with no stability or clear direction - Supervisors expect responses at all hours, eliminating work life balance - Management is disconnected from day to day team realities - Focus is on speed over quality, with little regard for outcomes - Favoritism is obvious and undermines fairness and morale - Training is weak, forcing employees to figure things out alone - High turnover creates a worsening toxic environment - Broken promises and lack of follow through are common - Overall culture is unhealthy, stressful, and unstable - Employees feel drained, unsupported, and undervalued

2
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