DrFirst Reviews

4.2

79% would recommend to a friend

(285 total reviews)
avatar

G. Cameron Deemer and Lazier Kornwasser

93% approve of CEO

78% positive business outlook

DrFirst has an employee rating of 4.2 out of 5 stars, based on 285 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The DrFirst employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Reviews by job title

285 reviews
1.0
Aug 14, 2013
Recommend
CEO approval
Business outlook

Pros

Good People: Good people Cross paths here at DrFirst (they don't stay). Their Flagship ePrescribing solution really is the best. DrFirst has a lot of relationships with other vendors which will come in handy in the future. Good place to NETwork.

Cons

Lies - There was an email sent out to employees to write a review on GlassDoor (because of the poor publicity) about how much they love DrFirst. If they submit proof, they will get a Tee Shirt. Since they MUST submit proof, no one is going to incriminate themselves which explains the sudden explosion of Positive Reviews on GlassDoor. What does this say about a company who manipulates the public image rather than correcting it's soiled culture? Future/ Lack of growth - With declining revenue (though the goals get set higher EVEN AFTER the last one was missed), a lack of revenue generating products and mismanagement, this company will not be viable. There have been consultants that have been brought in to try and reinvent management time and time, over and over again but the company falls back into it's rotting culture. There is no growth here because there's already so many "wasteful" positions. The company hires people to do another employees job and creates unnecessary positions. This only adds another point of contact/responsibilities to get things done; ZERO efficiency. The "Path of least resistance" does not exist here. This company will be sold off or dwindle some more until it's sold off. People - They are only good until they realize how overworked and underpaid they really are. 50% the company is under 29 years old and another 25% is under 40. They prey on young, fresh college grads who they don't need to pay much for. You see it in the employees and how quietly negative they really are. High Turnover - Another reason why employees are so young. Seasoned professionals don't deal with getting yelled at by management or play the micromanaged games. Seasoned professionals don't release projects until they are ready to go. Given the age demographics of the company, most people get some experience here and move on to opportunities with more growth and money. That being said, the employees here are very young and there's only a handful of tenured folks that work there. They will tell you that it's because they are growing but the truth of the matter is the industry is growing and DrFirst is not. The company is 13 years old yet 80% of the company has been around for less than 4 years. Ask yourself why now. Salary - regardless of how well you do, they are VERY reluctant to reward you financially for success. Bonuses have been held/not paid out, Contests get taken away afterwards because the company never met their goals, I can't emphasize on this MORE. They set goals that are beyond comprehension/reach and when you fall short (and you will) they will hold that against you and deny you rights that other companies would have given. There have been issues with developers' wives having to call Human Resources because the developers are being worked so hard! Products - Company is focused on partnerships however, they try to released unfinished products that don't make much (any) revenue. Behind the ball when it comes to innovation though they tout innovation. Partnerships are beginning to dwindle because the rest of the industry is moving on and innovating solutions that don't need DrFirst meanwhile, this company is wasting resources on poor products and dealing with High Turnover rates to get things done. DrFirst truly is a one hit wonder (ePrescribing). Management - it's "Open Door Policy" with the C-Level is a way of expressing that they "care" but you'll realize that any advice is not normally taken because management does things their way. Senior management acts like a demi-god and rarely truly listen to employees other than their favorites. I have seen situations where I've witnessed C-Level management yell at people in very hostile ways. People literally fear the CEO and President so they say "yes" to everything. Your immediate supervisors will not stand up for you for fight for you. Be prepared. This sort of management does not work when a company is trying to grow. Its run like a communist country. Nepotism - This by far is the worst I've ever seen. You will see some people only have jobs because someone they are related to is working there. Often times, you will see them flexing "daddy's muscle". It's all about favoritism and pedigree here folks. The quality of work you put forth will never be rewarded, I've seen this in EVERY department (MIS, QA, Development, Support, Sales, Marketing, Finance, Admin). Loyalty - They have no loyalty to it's employees. The high turnover makes employees a statistic. That behavior is burned too deep into DrFirst Culture and management is aware of this. Regardless of performance, leadership, innovation, or success, This is not a performance based organization, this is all about how well you play Pretentious games. In Conclusion - There will be LOTS of job opportunities at DrFirst coming VERY soon since there's about to be so many people leaving the company. I'd advise everyone to continue to look. Invest your time in a place that will pay off. Not all companies are perfect but this company in particular lacks what a potential employee needs to be successful.

2.0
Oct 30, 2014
Recommend
CEO approval
Business outlook

Pros

I worked there for several years, and saw the company grow from a large handful of people to several hundred. It used to be a place where the experience you gained was directly correlated to the effort you put in. I learned a tremendous amount while I was there.

Cons

* First and foremost: it is a 100% fact that someone at the Director level within the company organized a company-wide program which rewarded employees for writing good reviews on Glassdoor. Those who did so would receive a gift card or company paraphernalia of some sort. * The company is a bureaucratic nightmare, with conflicting factions among the C-level and Director-level staff, adversarial relationships between sales departments, and a "dog-eat-dog" culture that's encouraged among all employees. * The CEO regularly judges your job performance by whether you're there early, you stay late, or you come in on holidays, regardless of whether you accomplish twice as much as some of the other employees while you're there. * It is a regular practice for C-Suite employees or Directors to berate or insult employees publicly. * The C-Suite and Director staff is bloated with executives who make exhorbitant amounts of money while accomplishing next to nothing. They're being rewarded for work they did 10 years ago, with no need to do anything today. * Meanwhile, at the mid-level and below, the company's turnover rate is disastrous: they have gone through five sales managers in their most lucrative vertical, lost many brilliant product managers, and have let so many talented employees leave due to poor company morale and even worse pay. * Nepotism is rampant: promoting the least productive and least respected employees because of who they're friends with, or whom they're related to. * It is regular practice for employees of any nature to publicly point out an innocent mistake by another employee by sending an email admonishing them, while copying managers, directors, and members of the C-suite. * Many employees have PhD-level proficiency in passing the buck, and blaming others for their own lack of performance (or lack of productivity in general). These employees are rarely, if ever, punished. * If you're a sales person, do NOT work here under any circumstance. You'll be given laughably unreachable sales goals, and be asked to sell products that do not exist (aka vaporware) in a market with far superior options.

1.0
Jun 4, 2015
Recommend
CEO approval
Business outlook

Pros

They throw money at you to stay. You can virtually pick your title as they just need people not to leave so offer them all sorts of incentives. Also, you meet many really good people who then leave and you can keep in touch with them going forward. The biggest pro is their products are good and they have a niche in the market. They could be a lot more successful if they knew how to manage their people.

Cons

Very Chinese style office where the CEO interferes with everything beneath him. They like to big you up, promote you and then at the first opportunity they cut you down and blame you. The biggest thing that annoyed me about DrFirst was the blame culture. Any time there is a problem first they work out who to blame, and then what the consequences are - finally they look at how to solve it. The IS group has to deal with customers and regularly filter this through to the IT department, yet the IT department does whatever the CEO feels is the right direction at the time. The guys in Sales are told that the volume of work able to be completed by the development teams does not affect the promises they make to clients, so the IS team frequently has to let down promises made as they were unrealistic when made. The VP of Development (albeit a nice guy) has been over promoted to the point where the layer underneath run things without him knowing what is going on, but he is kept there through loyalty from the CEO. The CEO regularly gets angry and yells at everyone, then spends the next day apologizing. The Principal Architect is extremely technically sound, but they have made him into some sort of god in the eyes of the CEO, and he acts accordingly. They seem to have forgotten that he in no way can manage people or run projects. They promote a 40 hour week, suggest 45-50 is normal, but most people work 60-70 and some way more than that. They have many offshore teams that work through the night so you have to quite often be awake at ridiculous hours to work both shifts, because the teams in India don't really look after themselves very well. People regularly have to work right through the night and people's health suffers as a result. Management would rather drive you into the ground and then just hire someone else rather than care about your well being. Many of the staff are kept there by their visas, and in the past they have offered money for people to put favorable reviews on glass door. They frequently come around the office asking people to put up favorable reviews as they can't recruit people as word has spread. Unfortunately I also experienced some "cultural problems", with misogynist and nepotistic attitudes from many of the middle managers, particularly those from India. They also have no salary equalization at all - 2 people can sit next to each other one with double the salary of the other. It's all about threatening to leave then they give you more money. They have it as a fire-able offence if you disclose salary to another employee...!! By far the worst place I've ever worked, but I now have some great people to have 'Ex DrFirst' meetups with.

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Glassdoor has 312 DrFirst reviews submitted anonymously by DrFirst employees. Read employee reviews and ratings on Glassdoor to decide if DrFirst is right for you.