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Thank you for sharing your review. We are sorry to read some of your comments and would like to take the opportunity to respectfully respond.
Our Study Trips team is busy and continuing to grow. It offers a fantastic opportunity to work with a network of universities and create exciting itineraries, and we are pleased you enjoyed this element of the role. Many of the roles in this team also offer a high degree of home-working which again can work really well for employees looking to reduce lengthy commute times.
We are sorry that you felt that the targets you were set were unattainable. Within Study Trips, our Sales and Operations roles offer a generous commission scheme which is based on performance. Where targets are achieved, bonuses are paid monthly, in line with our pay schedule. During probation, members of staff are on a reduced target that phases up to full target by the end of the probation which enables them to build up their pipeline effectively. Staff in probation still have the opportunity to earn significant commission whilst on a reduced target. All enquiries are shared across the team to ensure everyone has a fair opportunity pipeline against the target they have been given.
We are also sorry to read your comments in relation to training. This is something we are currently looking at and we are working closely with our L&D team to improve the onboarding experience for Study Trips staff. In certain roles training has been seen to be most effective when learning on the role, and in these situations we give simpler trips to newer members of staff to help them learn our processes of our systems. In terms of new opportunities, we follow our Recruitment process for internal and external candidates. Roles are advertised to the business and we encourage internal progression of our employees.
Our Study Trips team is busy and consequently has expanded in size by 40% over the last year. To support this growth, we have created a structure within the team that consists of 3 dedicated Sales Teams, each with a Team Manager, plus 4 Senior Executives to assist in supporting newer members of staff. The Sales Team is also supported by the Operations Team who are responsible for ensuring the quality of our trip packages. The managers have weekly catch ups’ with every individual to run through every single trip within their pipeline, listen to any areas of concern and see what support is required. In addition each team member meets with their manager for a monthly 1:1 meeting. On average, our managers have 5 years’ experience within our business, and are therefore well placed to support their teams day-to-day and help individuals to achieve their long-term goals and development.
Thank you again for your comments and for our opportunity to respond, and we wish you the very best for the future.
