Does Crisis Text Line pay their employees well?

According to anonymously submitted Glassdoor reviews, Crisis Text Line employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at Crisis Text Line. This rating has decreased by 16% over the last 12 months.

How satisfied are employees working at Crisis Text Line?

59% of Crisis Text Line employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Crisis Text Line 3.2 out of 5 for work life balance, 3.3 for culture and values and 2.1 for career opportunities.

What are the top reviewed jobs at Crisis Text Line?

Crisis Counselor (78) , Volunteer Crisis Counselor (60) , Volunteer (44) , Counselor (14) , Supervisor (13) , Crisis Counselor Volunteer (5) , Manager (5) , Volunteer Counselor (5) , Crisis Counselor Supervisor (3) , Crisis Intervention Specialist (2) , Crisis Text Line Counselor (2) , Software Engineer (2)

What are the pros of working at Crisis Text Line according to real employee reviews?

"really thorough training program provided" ((in 27 reviews)); "Great supervisors" ((in 25 reviews)); "Great people to work with and very informative." ((in 15 reviews)); "flexible hours: you are only required to work 4 hours a week but you can schedule your shifts." ((in 15 reviews)); "The benefits are amazing and they really take into account the struggles of remote employees." ((in 8 reviews))

What are the cons of working at Crisis Text Line according to real employee reviews?

"Leadership rotates every 6 months so that the only person who has power is the CEO." ((in 11 reviews)); "The CEO told me all about how flexible the organization was and how I should apply anyway." ((in 8 reviews)); "Blatant discrimination and racism." ((in 6 reviews)); "people of color in management and lead positions because of course you promote people that look like you and you believe you have more in common with." ((in 5 reviews)); "5 job, staff is on most of the time." ((in 4 reviews))

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Crisis Text Line

Crisis Text Line Reviews

3.3

59% would recommend to a friend

(225 total reviews)

Dena Trujillo

51% approve of CEO

45% positive business outlook

Ratings by category

3.3

Culture and values

3.2

Diversity and inclusion

3.2

Work/Life balance

2.5

Senior management

2.4

Compensation and benefits

2.1

Career opportunities

Crisis Text Line has an employee rating of 3.3 out of 5 stars, based on 225 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Crisis Text Line employee rating is in line with the average (within 1 standard deviation) for employers within the Non-profit and NGO industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

225 reviews

5.0

Jun 9, 2026

Values employees but needs more advancement opportunities

Volunteer counselor

Recommend

CEO approval

Business outlook

Pros

CTL is a great company and truly values their employees and volunteers.

Cons

Only wish that there were more job openings for volunteers to move their way up.

4.0

Jun 3, 2026

Supportive Environment

Crisis counselor

Recommend

CEO approval

Business outlook

Pros

You can work whenever you want

Cons

You must keep a minimum number of hours even though its a volunteer opportunity

1.0

May 13, 2026

Poor Engineering Leadership and No Job Security

Software engineer

Recommend

CEO approval

Business outlook

Pros

The individual baseline contributors are kind and making a genuine effort.

Cons

Poor engineering leadership, especially the director. The director lacked engineering skills, clear direction and leadership. Also laid off engineer on January 1 without severance, which badly hurt reputation and morale.

Viewing 1 - 3 of 225 Reviews

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Jobs at Crisis Text Line

Crisis Counselor Supervisor, Part-Time

Crisis Counselor Supervisor Bilingual (Part-Time)

People & Culture Business Partner

Crisis Counselor Supervisor (Full-Time)

Director of Foundation Relations

United States

US$104K - US$125K /yr

(Employer provided)

View job