Company had potential to be great but negative experience overall
Pros
CookUnity has some very hard-working (though grossly underpaid) individuals working for it, that truly lessen some of the huge cons of working for this company. Hourly teams that care - put together great team-building events on their own and try to make things better for each other. That team is close-knit and feels like a family. There are some understanding Chef partners who are doing their very best to succeed and an operations team that never gives up and makes it all happen despite the obstacles they face.
Cons
Huge attrition problem. Lots of overturning of talented individuals who work really hard and make huge strides but then those processes exit with them. The operations team is not provided the support or tools necessary to be successful, struggling weekly alone. The weekends remain a desert combat zone full of angry Chef Partners who treat the environment with little to no respect, have horrible food safety and quality standards for the meals they are churning out because they are not staffed or prepared, or are unable to succeed because the company does not put in the effort to fix long-standing issues. Chefs and other staff make nasty derogatory, and sometimes sexist and racially-charged statements to staff with reckless abandon. There is zero accountability from anyone within HR or Chef Success to manage these third-party partners, and there is nothing but crickets heard from any and every arm of the company if things have gone awry on weekends. They expect results + want answers for what went wrong during peak times and expect long-winded 2-hour meetings to be the answer to those problems without setting agendas nor deciding on feasible action items from said meetings. Do not expect any assistance until Monday and the follow-up on issues will often be a light slap on the wrist and swept under the rug. Do not expect a thank you for any work you've put in or time sacrificed that helps production run smoothly either. Too many remote employees working for the company who mean well but do not have the skill level or business acumen to get processes where they need to be or the willingness to pivot or change their mindset. Other largely remote team doesn't check in or lend themselves to assist operators and often do not understand the pressures on the ground team - setting expectations and being upset when they are not met. Company-wide KPIs for different teams are at odds with one another cultivating a toxic, finger-pointing culture. HR does not due its due diligence when it comes to retaliation, sexual harassment, and harassment claims. The company allows older, senior employees to run rampant and treat other employees as completely expendable while they accomplish absolutely nothing to push forward the key business performance issues. Not enough middle-management to adequately sustain production on a weekly basis, allowing many to burnout or grow increasingly more bitter at individuals who are simply piggybacking off their successes and using their work as their own in order to show some kind of progress in their own roles. The wrong people are acknowledged and promoted - giving them opportunities and roles they are grossly under-qualified for, leading to even more talent loss. Environment often feels like two completely different companies - hourly fulfillment, kitchen, and logistics operations team(s) versus a plethora of marketing, tech, data, and client-management teams that have absolutely no understanding of the product and/or have very little involvement in the success of the customer experience.
