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      Consensus Cloud Solutions

      Engaged employer

      Consensus Cloud Solutions Reviews

      2.9

      45% would recommend to a friend

      (32 total reviews)
      avatar

      Scott Turicchi

      52% approve of CEO

      46% positive business outlook

      Ratings by category

      3.3

      Diversity and inclusion

      3.2

      Culture and values

      3.2

      Work/Life balance

      3.0

      Compensation and benefits

      2.5

      Career opportunities

      2.4

      Senior management

      Consensus Cloud Solutions has an employee rating of 2.9 out of 5 stars, based on 32 company reviews on Glassdoor which indicates that most employees have an average working experience there. The Consensus Cloud Solutions employee rating is 25% below average for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      32 reviews
      4.0
      Aug 3, 2024

      Bit of a rollercoaster

      Customer service supervisor
      Recommend
      CEO approval
      Business outlook

      Pros

      Customer Service Management in my location is fantastic. They are supportive and compassionate to those who do not take advantage of perks. Wonderful benefits. WFH full-time. I feel supported within the confines of the location.

      Cons

      Laying off a huge chunk of CS agents, CS managers, project management + engineers in March 2024 did not help morale. A lot of the employees remaining lost their support systems and were expected to keep up the same level of work. Upper echelon is completely unaware of how much work was done by Customer Support prior to the layoffs so now things are quite stressful.

      3.0
      Jul 23, 2025

      Supportive team, but limited growth

      Customer service specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      Friendly and helpful coworkers, structured training, stable schedule, and opportunities to develop strong communication skill and flexible remote working

      Cons

      Cons: No clear path for career advancement, repetitive tasks, high call volumes,

      Viewing 1 - 3 of 32 Reviews
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      ReviewsConsensus Cloud Solutions reviews

      Glassdoor has 33 Consensus Cloud Solutions reviews submitted anonymously by Consensus Cloud Solutions employees. Read employee reviews and ratings on Glassdoor to decide if Consensus Cloud Solutions is right for you.