1.0
Feb 15, 2026
Non-competitive rates, Little bonus
Current employee, more than 5 years
Phoenix, AZ
Recommend
CEO approval
Business outlook
Pros
Work from home, base pay
Cons
High % of DNQs due to tight underwriting and high premiums = Poor conversion & low pay. Agents need to learn redundant programs, some DOS, to do simple tasks. Agents paid based on conversion of calls received instead if quotable calls. Large % of misrouted calls negatively impacts conversion. Top agents not audited for quality, gaming allowed.
