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      Clubessential

      Acquired by Battery Ventures

      Engaged employer

      Clubessential Reviews

      3.3

      57% would recommend to a friend

      (70 total reviews)

      Randy Eckels

      77% approve of CEO

      47% positive business outlook

      Ratings by category

      3.3

      Work/Life balance

      3.2

      Culture and values

      3.1

      Diversity and inclusion

      3.0

      Career opportunities

      2.8

      Senior management

      2.8

      Compensation and benefits

      Clubessential has an employee rating of 3.3 out of 5 stars, based on 70 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Clubessential employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

      Ratings by demographic groups

      Reviews by job title

      70 reviews
      1.0
      Apr 23, 2017

      Not Getting Better

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      Nothing positive at this time.

      Cons

      Ever since Clubessential was acquired last year, things have gone downhill, and it’s not stopping any time soon. Morale is extremely low due to lack of communication, incompetent leadership, unrealistic workloads, and lack of compensation. Mass layoffs and management that is resistant and slow to change have led to workloads and deadlines that are overwhelming and getting worse by the day. The company doesn’t support employees. Don’t be fooled when they promise to promote you within six month or a year, because they have no intention of doing that. They offer nothing in the way of training or continuing education, and when they do promote employees, they pressure their people into taking promotions that don’t align with their interests, skills or career goals. Some upper managers lack any sort of knowledge or expertise that are required to do the job, and the only management tactic is to nag people into working harder. Upper management goes through the motions of getting employee feedback via online surveys, but no changes have been made to fix any of the glaring issues within the company, and things keep getting worse. The company is very controlling and closed-minded, refusing to take some very simple steps toward improving morale (being flexible about work hours and working from home).

      avatar
      Clubessential Response
      9y
      Thank you for taking the time to provide your feedback. I'm disappointed we haven't quite connected with you in a more optimistic way about our company's future. Clearly the organization and ownership changes over the past year have been disruptive for you. Change is difficult. I understand the challenges change brings. I would respectfully disagree with your assessment that we don't support our employees or we only go through the motions of getting employee feedback or nothing has been changed for the better or we're closed minded. Those are not characteristics of the culture we're building together within Clubessential. The employee feedback provided through our eNPS survey is absolutely being used to shape our decisions and plans, including a forthcoming flex time and work from home policy. I promise you we'll continue to communicate on a regular basis and build on one of our core values of Being Exceptional in everything we do. Hopefully you got a sense of the promising changes we're implementing during the All Hands meeting last week. Clubessential is a great company with terrific customers and dedicated, hard working employees who want to help us succeed. If you'd like to discuss your specific concerns, please come see me. I hope you'll feel differently in the coming months.
      1.0
      Jan 4, 2017

      Thriving on Lies

      Anonymous employee
      Recommend
      CEO approval
      Business outlook

      Pros

      The employees in your department are great people and you will make great lasting friendships while working with them. Everyone here is going to go on to OTHER jobs and do amazing.

      Cons

      I'm basically here to say that the review of this company from Jan 3 titled "Great place to work solid leaders" is a review written by someone in upper management or HR trying to stifle employees who were treated poorly. Anyone who has negative feedback for this company was not unprofessional in their time here but was treated unprofessionally by their upper managers. Those who negative reviews were actually very hard workers who others looked up to. It is very sad to me that I work in a company with management who cannot apologize, admit they are wrong and writes anyone off who raises concerns or questions as "cancer". It's disappointing that we claim someone who can't handle feedback isn't a good fit for this company when clearly those in charge can't handle feedback. A large majority didn’t attend the holiday party because they did not want to spend time outside of work around the COO and accompanying drama. If you are looking for rewards and appreciation for your hard work you will have better luck at a restaurant. Employees who are still here DO know who is making comments and we support them

      avatar
      Clubessential Response
      9y
      Thank you for taking the time to post a review. I'm disappointed that you feel anyone is lying or attempting to silence employees asking questions or raising concerns. Those are behaviors that I will not tolerate from anyone, ever. I'm sorry you had to experience any level of management feedback or interactions that you felt were unprofessional. Having personally attended the company holiday party, I will say your observation about a large majority not attending, is not true. The party was very well attended, by a majority of employees, and everyone who attended seemed to have a great time. Sorry you chose not to join your co-workers for this team event. Hopefully we'll see you at the next event. Please keep coming forward with your suggestions and ideas for improvement at CE. I promise you the culture will support everyone's input. Our decisions won't be by committee, or full consensus, but your voice will, and should, be heard, considered, with feedback provided on final decisions. Thanks again for your timely and thoughtful feedback, Very helpful for me!
      1.0
      Apr 5, 2017

      Mind Numbingly Awful Company

      Client website specialist
      Recommend
      CEO approval
      Business outlook

      Pros

      In all honesty there are no pros to working at Clubessential.

      Cons

      Have you ever seen the movie Matilda? Do you know Danny Devito's character in the movie? Working at Clubessential is like working for a bunch of really bad, unethical used car salesmen. Clubessential upper management will talk down to you, underpay for the work that you do, then they will expect you to carry the load weekly for team members who do less work but get paid more than you. Why do they get paid more? Why is there no diversity at Clubessential? You will get multiple answers at Clubessential, none more common than the "work and promotions are performance based" (they are not). Clubessential lies to their employees on the regular, they want you to lie to their customers more often than not, it is quite simply a smoke and mirrors unethical company.

      avatar
      Clubessential Response
      9y
      Thank you for your feedback. I'm disappointed you feel the way you do about our great company. I would disagree with your assessment that there are no pros in working at Clubessential. For starters, we have some amazing people who really care about their peers and our customers. No doubt yourself included. We also have an evolving positive culture that values everyone's input, ideas and differences. We're building a great company based on innovation, collaboration, authenticity, accountability, passion and being exceptional. In time, these values will create the additional accountability and diversity you seek. Trust is a cornerstone of the company we're building. No one should ever be lied to about anything, so I encourage you to challenge those situations or bring them to my direct attention. I look forward to earning your trust and confidence over time that the new CE is the right CE for you.
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      ReviewsClubessential reviews

      Glassdoor has 73 Clubessential reviews submitted anonymously by Clubessential employees. Read employee reviews and ratings on Glassdoor to decide if Clubessential is right for you.