Does ChurnZero pay their employees well?

According to anonymously submitted Glassdoor reviews, ChurnZero employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at ChurnZero. This rating has improved by 2% over the last 12 months.

How satisfied are employees working at ChurnZero?

78% of ChurnZero employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ChurnZero 4.4 out of 5 for work life balance, 4.3 for culture and values and 4.0 for career opportunities.

What are the top reviewed jobs at ChurnZero?

Sales Development Representative (SDR) (14) , Sales (12) , Customer Success Manager (11) , Account Executive (9) , Implementation Specialist (5) , Marketing (3) , QA Engineer (3) , Customer Success (2) , Customer Success Manager (CSM) (2) , Director (2) , Sales Development (2) , Senior Software Engineer (2) , Software Engineer (2)

What are the pros of working at ChurnZero according to real employee reviews?

"Transparent and accessible leadership." ((in 16 reviews)); "Great environment and culture." ((in 13 reviews)); "The team is driven, talented and results" ((in 10 reviews)); "Colleagues are genuine, passionate and easy to work with" ((in 6 reviews)); "Great company culture." ((in 6 reviews))

What are the cons of working at ChurnZero according to real employee reviews?

"They have almost no employees that are people of color and it doesn't seem to be a priority to rectify that either." ((in 3 reviews)); "Sales leadership is the most dysfunctional/unorganized group I have ever come across." ((in 3 reviews))

What are employees saying about ChurnZero redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ChurnZero redundancy and their outlook for job security at ChurnZero in 2026.

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ChurnZero

ChurnZero Reviews

4.1

78% would recommend to a friend

(123 total reviews)

You Mon Tsang

97% approve of CEO

73% positive business outlook

Ratings by category

4.4

Work/Life balance

4.3

Culture and values

4.3

Diversity and inclusion

4.1

Senior management

4.0

Career opportunities

3.9

Compensation and benefits

ChurnZero has an employee rating of 4.1 out of 5 stars, based on 123 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The ChurnZero employee rating is in line with the average (within 1 standard deviation) for employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

123 reviews

5.0

Jun 13, 2026

Great onboarding and accessible leadership, but need more help

Sales development

Recommend

CEO approval

Business outlook

Pros

Excellent and well-executed interview process and onboarding experience. Enablement is very thorough Leadership is accessible - Culture is amazing. The product has solid name recognition in the industry and high customer satisfaction.

Cons

So much opportunity we need more help.

4.0

Mar 19, 2026

Talented team, strong momentum, and a culture that puts customers first

Chief sales officer

Recommend

CEO approval

Business outlook

Pros

ChurnZero is a place where driven, thoughtful people come together to do meaningful work. The team is collaborative, accountable, and genuinely invested in helping customers succeed. There is a strong sense of ownership across the organization, and leadership is engaged, accessible, and focused on building something that lasts. It is an environment where you can grow, take on real responsibility, and be surrounded by people who challenge you in the best way.

Cons

There is a Washington, DC office where local employees gather 1–2 times per week, which is a great opportunity for in-person connection for those nearby. Not everyone is able to take advantage of that, and there are currently no company-wide in-person gatherings, so building relationships across the full team takes more intention.

3.0

Dec 11, 2025

Good CS platform to join

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

A close work environment where everyone is willing to support you.

Cons

The pay is not great, and the bonus structure is worse.

Viewing 1 - 3 of 123 Reviews

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Jobs at ChurnZero

Senior Customer Success Manager

Remote

US$100K - US$112K /yr

(Employer provided)

View job

AI Solutions Consultant

Senior Customer Success Manager

Washington, DC

US$100K - US$112K /yr

(Employer provided)

View job

AI Solutions Consultant

Sales Development Representative