Pros
Fast paced environment where you are required to do troubleshooting and repairs as quickly as possible. Worked in a team and later alone with full responsibility of the department.
Cons
Minimal or no support from management. Our ideas and suggestions went unheard or were ignored. Was required to put in overtime hours without overtime pay as it was annual salary and now per hour. Stressful during high repair amounts certain times of year. Minimal incentives to achieve more. Never and I mean never received positive feedback when I increased the company income. We were told to make 10% markup on parts while other places charged 40%. Once I increased to 40-60% on my own I did not get a pat on the back for keeping company afloat. Was promised review and raise multiple times and it never happened. Was only told that we are losing money year after year and it's not possible even with 60% staff cuts. Sales staff spent much time just chatting and doing absolutely nothing, service was swamped yet no one helped. Salaries were nearly identical and yet sales team also had access to bonus opportunities which service had none of. Fairness in this is no-existent.
