Does CaptionCall pay their employees well?

According to anonymously submitted Glassdoor reviews, CaptionCall employees rate their compensation and benefits as 2.8 out of 5. Find out more about salaries and benefits at CaptionCall. This rating has improved by 10% over the last 12 months.

How satisfied are employees working at CaptionCall?

65% of CaptionCall employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated CaptionCall 3.8 out of 5 for work life balance, 3.4 for culture and values and 2.9 for career opportunities.

What are the top reviewed jobs at CaptionCall?

Captioning Agent (345) , Captioning Agent (CA) (130) , Communications Assistant (119) , Captioning Assistant (71) , Caption Agent (54) , Team Lead Supervisor (27) , Communication Assistant (19) , Agent (15) , Trainer (12) , Account Manager (11) , Customer Service Representative (11) , Captionist (9) , Supervisor (8) , Mentor Assistant (6) , Closed Caption Agent (5)

What are the pros of working at CaptionCall according to real employee reviews?

"Flexible scheduling and great for students." ((in 85 reviews)); "very flexible hours (you can pick up more hours or volunteer to give up time through early outs." ((in 71 reviews)); "Even management is great and fun here." ((in 65 reviews)); "It's great for people who can't or don't want to work with a lot of physical duties." ((in 45 reviews)); "Remote, easy work, flexible schedule" ((in 43 reviews))

What are the cons of working at CaptionCall according to real employee reviews?

"Low pay and can get very boring sometimes" ((in 146 reviews)); "The lower level managers have no management training whatsoever and are just asking for a class action lawsuit." ((in 31 reviews)); "Most time off options are between 11pm and 4am PST." ((in 30 reviews)); "Upper management is likely not even aware that this goes on." ((in 8 reviews)); "The company recently got a new CEO and he's made it almost impossible to enjoy CaptionCall." ((in 6 reviews))

What are employees saying about CaptionCall redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about CaptionCall redundancy and their outlook for job security at CaptionCall in 2026.

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CaptionCall

Now known as Sorenson Communications

CaptionCall Reviews

3.4

65% would recommend to a friend

(1,187 total reviews)

Jorge Rodriguez

34% approve of CEO

49% positive business outlook

Ratings by category

3.8

Work/Life balance

3.7

Diversity and inclusion

3.4

Culture and values

3.2

Senior management

2.9

Career opportunities

2.8

Compensation and benefits

CaptionCall has an employee rating of 3.4 out of 5 stars, based on 1,187 company reviews on Glassdoor which indicates that most employees have a good working experience there. The CaptionCall employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

1K reviews

5.0

Feb 6, 2023

Loved it

Captioning assistant

Recommend

CEO approval

Business outlook

Pros

Create your own schedule Easy shift trades Easy to pick up extra shifts

Cons

Weekly testing stressful Hard to advance

5.0

Jan 16, 2023

Good when you are in between careers

Anonymous employee

Recommend

CEO approval

Business outlook

Pros

Flexible schedule. Good pay. Simple/easy work!

Cons

Can be boring and you have random pop-ins monitoring what you do on your computer

5.0

Dec 11, 2022

Flexible Schedule

Captioning agent (ca)

Recommend

CEO approval

Business outlook

Pros

We have been working fully remotely now for some time-- this provides great flexibility, and we are able to schedule time off, very easily, as needed.

Cons

Perhaps a need for more TLS/ Team Lead Supervisors..and more openings in that area, as the company continues to grow.

Viewing 1 - 3 of 1,187 Reviews

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Jobs at CaptionCall

Customer Service Tier I - IPCTS

Installer/Trainer Part Time

Business Growth Field Trainer

Installer/Trainer Full Time