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      CDS Administrators

      Engaged employer

      CDS Administrators Reviews

      2.7

      36% would recommend to a friend

      (38 total reviews)

      Jeff Queen

      55% approve of CEO

      40% positive business outlook

      Ratings by category

      2.9

      Compensation and benefits

      2.8

      Career opportunities

      2.7

      Work/Life balance

      2.6

      Culture and values

      2.5

      Senior management

      2.3

      Diversity and inclusion

      CDS Administrators has an employee rating of 2.7 out of 5 stars, based on 38 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CDS Administrators employee rating is 27% below average for employers within the Management and consulting industry (3.7 stars).

      Ratings by demographic groups

      Reviews by job title

      38 reviews
      2.0
      Aug 7, 2025

      Inconsistent Support and Leadership That Misses the Mark

      Benefits coordinator
      Recommend
      CEO approval
      Business outlook

      Pros

      I had the chance to do work with kind people.

      Cons

      Training was inconsistent and incomplete. I was expected to use tools that were never properly introduced — some only shown to me after the fact. I asked multiple times for feedback and opportunities to review my work, but my manager never followed through. It felt like I was left to figure things out on my own. In my first review, a senior leader told me my calls were “too friendly,” even though the company promotes “white glove service.” I also received feedback that the way I sat looked unprofessional. What wasn’t asked is why — and the reason was medical. That moment was disappointing and felt unnecessarily personal. It became clear I wasn’t being given a fair chance. I felt written off early on, and the lack of meaningful training or support reflected that. When bias, even subtle, guides leadership decisions, it impacts more than just performance — it affects confidence and morale. Compensation is barely a livable wage. Feedback varies depending on who you are. Gossip behind closed doors hurts trust, and HR feels more like enforcement than support. I hope the company takes a serious look at how it treats its people — because words like “support” and “growth” don’t mean much when the experience doesn’t match.

      avatar
      CDS Administrators Response
      10mo
      We are sorry to hear that you had a negative experience and would like to address your concerns. We are committed to improving and would love to discuss this further with you. Please reach out to the Human Resources Department so we can better understand and address your concerns. Thank you again for your feedback.
      4.0
      Jun 10, 2025

      Worth It But Hard

      Administrative assistant
      Recommend
      CEO approval
      Business outlook

      Pros

      The interview process is fast and honest - they are open about the struggles new hires may face. Managers all have an open door and you can walk into any office with a question - even the owners office. Really good work life balance - no overtime unless you ask them for it, standard PTO and no email on your phone so your time off and away from the office is unbothered. A fun summer picnic and Christmas party, gifts and lots of catered lunches. All of the management started out at the bottom so they know what you are doing and you can move up really fast if you actually want to work hard.

      Cons

      Traffic and parking suck - They aren't joking when they tell you they take late arrivals seriously, even if the bus breaks down or traffic backs up, even 1 minute counts as a late not matter the reason and you only get 7. The work is really difficult to understand and they are very serious about their metrics - you don't have a quota but you REALLY need to make sure your customer service skills are pretty much perfect. They don't play about the rules but they do give you plenty of warnings - don't think they aren't serious. Co-Workers can be extremely negative complaining about anything and everything - they don't understand how businesses work and call everything toxic, its exhausting and annoying

      5.0
      May 6, 2025

      You get what you put into it

      Member service associate
      Recommend
      CEO approval
      Business outlook

      Pros

      I worked for the company for almost 3 years and moved from the area. I found that those who were willing to work hard were rewarded with managers willing to invest in their continued growth. I personally appreciated the frequent check ins with my manager to discuss my daily and weekly priorities. I was given feedback each month to review my quality statistics and opportunity to discuss my goals. I learned so much about health insurance and ways to solve difficult customer service issues. The hours were standard 8am-5pm. The company celebrated the major holidays with paid time off. We went to baseball games and Dave and Busters for employee appreciation days which I found really thoughtful. Our most recent event was at an indoor mini golf place- really fun! Had I stayed in the area I would have continued to build my career with CDS.

      Cons

      Parking was a little annoying, but I knew that working in the city. The company provides a parking allowance which covers some but not all of the costs.

      Viewing 1 - 3 of 38 Reviews
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      Glassdoor has 38 CDS Administrators reviews submitted anonymously by CDS Administrators employees. Read employee reviews and ratings on Glassdoor to decide if CDS Administrators is right for you.