Strong support in onboarding, but client advisor role lacks care
Pros
If you can manage to be assigned to a good Manager, you’re supported and advocated for. Ive worked in both onboarding and as an ongoing client advisor Absolutely NO pros as a client advisor. In onboarding, the pro list was endless: I felt heard, and like my manager (now the VP of the company) truly cared. If you’re competent, honest, and willing to take constructive criticism with corrective action, he not only supported you, but challenged you in a way that made you feel proud of yourself and your growth. You knew what was expected of you, how to complete your tasks and the VP never hesitates to assist you with strategy and priorities needed to actually be successful in your position, if you’re lucky enough to report to him.
Cons
No cons for onboarding while I worked in the department. As a client advisor IMMEDIATE red flags. Client satisfaction didn’t matter, only your task output Your a work horse used in an assembly line They claim personal development is a priority, but you aren’t given the time to do it unless you want to work over 45 hours a week Manager seemed to outright refuse providing expectations and felt set up to fail right from the start NEVER trust the anonymous employee feedback forms Even if you follow appropriate steps through HR of any issues you’re experiencing with your manager, nothing ever comes of it and is more likely used against you.
