Does American Water pay their employees well?

According to anonymously submitted Glassdoor reviews, American Water employees rate their compensation and benefits as 3.8 out of 5. Find out more about salaries and benefits at American Water. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at American Water?

58% of American Water employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated American Water 3.3 out of 5 for work life balance, 3.2 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at American Water?

Customer Service Representative (20) , Operations (10) , Operations Specialist (9) , Operator (9) , Plant Operator (8) , Manager (7) , Supervisor (7) , Utility Worker (7) , Analyst (6) , Director (6) , Engineer (6) , Project Manager (6) , Customer Service Representative (CSR) (5) , Technologist (5) , Accounts Payable Specialist (4)

What are the pros of working at American Water according to real employee reviews?

"Benefits are great and affordable." ((in 123 reviews)); "good pay and free money." ((in 52 reviews)); "The people I work with are great and the work we do is rewarding." ((in 33 reviews)); "Good salary and benefit options." ((in 24 reviews)); "Good Work/life balance" ((in 20 reviews))

What are the cons of working at American Water according to real employee reviews?

"Poor management and the mandatory overtime." ((in 45 reviews)); "Most low level managers have no idea how to manage people." ((in 16 reviews)); "It's hard to believe anything upper management says because it always seems so fake and forced." ((in 15 reviews)); "no training, dysfunctional work culture, confusing organizational changes, unaccountable employees who drag down office morale who are never dealt with, work/life balance" ((in 13 reviews)); "The best example of amatour leadership is the IT department (T&I)" ((in 13 reviews))

What are employees saying about American Water redundancies in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about American Water redundancy and their outlook for job security at American Water in 2026.

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American Water

American Water Reviews

3.6

58% would recommend to a friend

(617 total reviews)

John Griffith

45% approve of CEO

51% positive business outlook

Ratings by category

3.8

Compensation and benefits

3.6

Diversity and inclusion

3.3

Work/Life balance

3.3

Career opportunities

3.2

Culture and values

2.7

Senior management

American Water has an employee rating of 3.6 out of 5 stars, based on 617 company reviews on Glassdoor which indicates that most employees have a good working experience there. The American Water employee rating is in line with the average (within 1 standard deviation) for employers within the Energy, mining, utilities industry (3.7 stars).

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

617 reviews

3.0

Jul 1, 2026

Great benefits overshadowed by stagnant growth opportunities

Business analyst

Recommend

CEO approval

Business outlook

Pros

Great benefits. Affordable health insurance

Cons

Stagnant growth. They only focus on leadership development or licensed trades. Growth is based on friendships. Skills and experience don’t mean much.

5.0

Jun 26, 2026

Great safety culture, but slow advancement opportunities

Water operator

Recommend

CEO approval

Business outlook

Pros

Everything is really good. I value how much they care about safety. They practice what they preach.

Cons

You have to wait a year in your current position before applying to move up.

4.0

Jun 24, 2026

Great culture and work-life balance, but management out of touch

Engineer

Recommend

CEO approval

Business outlook

Pros

Good company culture and Work Life Balance. Very nice people

Cons

Management can be pretty out of touch to the average employee

Viewing 1 - 3 of 617 Reviews

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Jobs at American Water

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