Is ARS-Rescue Rooter a good company to work for as a CSR Agent?

CSR Agent professionals working at ARS-Rescue Rooter have rated their employer with 3.2 out of 5 stars in 62 Glassdoor reviews. This is an average score with the overall rating of ARS-Rescue Rooter employees being 3.2 out of 5 stars. Search open CSR Agent jobs at ARS-Rescue Rooter now and start preparing for your job interview by browsing frequently asked CSR Agent interview questions at ARS-Rescue Rooter .

Does ARS-Rescue Rooter pay CSR Agent employees well?

CSR Agent professionals rate their compensation and benefits at ARS-Rescue Rooter with 3.5 out of 5 stars based on 62 anonymously submitted employee reviews. This is equal to the company average rating for salary and benefits. Find out more about CSR Agent salaries at ARS-Rescue Rooter.

How happy are CSR Agent professionals working at ARS-Rescue Rooter?

48% of CSR Agent employees at ARS-Rescue Rooter would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. CSR Agent professionals have also rated ARS-Rescue Rooter with a 3.3 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at ARS-Rescue Rooter?

Comfort Advisor (54) , Customer Service Representative (43) , Dispatcher (31) , HVAC Service Technician (28) , HVAC Technician (24) , Customer Service Representative (CSR) (22) , Manager (21) , Lead Generator (20) , Service Technician (20) , Sales Associate (19) , Plumber (18) , Sales Representative (17) , General Manager (14) , Sales (14) , HVAC Installer (12)

What are the pros of working at ARS-Rescue Rooter according to real employee reviews?

"I’ve worked here for 6 years and it’s truly rewarding work with good pay." ((in 100 reviews)); "Benefits are good" ((in 52 reviews)); "Everyone from our office and ARS employees from different locals are also great people." ((in 49 reviews)); "Good money making potential if you're willing to work overtime" ((in 26 reviews)); "My boss is great and my coworkers are a joy to work with." ((in 13 reviews))

What are the cons of working at ARS-Rescue Rooter according to real employee reviews?

"Poor management cares about the company making money not the well being or success of thier employees no room to grow" ((in 66 reviews)); "Long hours and always on call" ((in 44 reviews)); "No training or continued professional education...just keep hitting the numbers over and over and over." ((in 27 reviews)); "How can 2 managers that work in the same department be related?" ((in 18 reviews)); "No work life balance to deal" ((in 15 reviews))

ARS-Rescue Rooter CSR Agent reviews

3.2

48% would recommend to a friend

(62 total reviews)

Scott Boose

65% approve of CEO

48% positive business outlook

Ratings by demographic groups

Ethnic group

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

CSR Agent employees have rated ARS-Rescue Rooter with 3.2 out of 5 stars, based on 62 company reviews on Glassdoor. This indicates that most CSR Agent professionals have a good working experience there. ARS-Rescue Rooter is rated in line with the average (within 1 standard deviation) by CSR Agent professionals compared to other employers within the Construction, repair and maintenance industry (3.7 stars).

Reviews by job title

62 reviews

3.0

Jun 26, 2026

Easy job with messy work environment

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Commissions and the job is easy

Cons

The job can be very messy.

3.0

Jun 15, 2026

Supportive Manager

Customer service representative

Recommend

CEO approval

Business outlook

Pros

Working in the call center, there were good and challenging people to work with. The consistency of the work to get through the day and its predictability was helpful for knowing what to expect.

Cons

The conversations are largely scripted and recorded. This added undue pressure to get every person who called on the schedule, even if it was blatantly obvious they didn't need it.

ARS-Rescue Rooter Response

6d

Thank you for your feedback. We’re glad to hear you had a supportive manager and appreciated the consistency of the role. We continue working to ensure expectations balance customer service with a positive employee experience. We appreciate your perspective and wish you the best moving forward.

3.0

Oct 15, 2025

It's a good job, supervisors are horrible

Customer service representative (csr)

Recommend

CEO approval

Business outlook

Pros

Work remote, it's easy, the customers are great

Cons

The supervisors are rude and condescending to everyone.

ARS-Rescue Rooter Response

8mo

Thank you for sharing this feedback. If you would like to discuss your experience further, please visit arsawaremobile.ethicspoint.com.

Viewing 1 - 3 of 62 Reviews

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Jobs at ARS-Rescue Rooter

Executive Assistant to CEO

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