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Optima Communications International Inc. was created in 1992 as a state-of-the-art boutique contact centre. We’re grown continuously over 30 years through a strategy of developing long and deep relationships with a small list of great clients. We optimize their customer relationships, become an essential partner, and grow as they grow. The key to this strategy is that two-thirds of our staff are customer service veterans. Today, Optima operates a bilingual and omnichannel network of more than 500 workstations through three sites in Toronto and Whitby, Ontario and Montréal, Québec. In addition, we have several hundred agents currently working from home.
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