INTRODUCTION

At Specialty Program Group Canada (SPG Canada), we are insurance entrepreneurs united by a bold vision: to aggregate strengths and deliver unmatched value as Canada’s largest Delegated Underwriting Authority Enterprise (DUAE).

We exist to satisfy insurance needs in our target markets faster, better, and even where others might not. We do this by uniting leading underwriting talent and specialty insurance brands under one coast-to-coast platform, delivering speed, service, and expertise at a national scale.

But what truly sets us apart is our people. At SPG Canada, you will be part of a collaborative, growing team that values innovation, professional development, and shared success. Our culture is built on entrepreneurial thinking, open communication, and a strong sense of purpose. We believe in empowering our employees to take ownership, contribute ideas, and grow their careers within a supportive and dynamic environment.

Our legacy MGA brands include Cansure, i3 Underwriting, Totten Insurance Group, Beacon, Anderson McTague & Associates, Mode, and Avro. Our value to our partners is further enhanced through our in-house claims management team, Specialty Claims Canada.

Together, we are building more than a market leader — we are building a place where talented professionals can thrive.

As of December 1st, 2026, Mode Insurance Services has joined the SPG Canada family. Learn more about our partnership here: SPG Canada Acquires Mode Insurance Services, Launches Auto Product Line in Landmark Expansion – SPG Canada

OVERVIEW

Our Mode Insurance Team is looking for a Customer Service Representative/Insurance Advisor to support our growing operations. You will play a central role in managing communication, documentation, and workflow across multiple systems to ensure claims are processed correctly and on time. This role combines customer service, administrative accuracy, and insurance knowledge to help deliver consistent, compliant, and efficient claims outcomes.

This is an in-office position based in our Abbotsford, BC office.

RESPONSIBILITIES

In this position you will:

• Answer Client telephone inquiries through phone and email.
• Answer Broker & Dealer telephone inquiries through phone and email.
• Answer Claims related inquiries through phone and email.
• Provide customer service.
• Daily administrative tracking for policy changes, cancellations, claims, payment tracking and other related tasks.
• Examine files or documents to obtain information and post or attach information to claim file.
• Review policy wordings to determine coverage.
• Maintain records, telephone logs, reports, and files.
• Ensuring claims are settled effectively, efficiently, and fairly.
• Resolving customer complaints.

QUALIFICATIONS AND CHARACTERISTICS

You’re a good fit if you have:

• Insurance Agent Level 1 or 2 license.
• Outstanding mathematical, statistical, and problem-solving skills.
• Uses active listening and questioning skills to understand issues and needs.
• Exceptional communication and interpersonal skills.
• Computer proficiency with Microsoft Office products including Word, Excel and Outlook.
• Experience and ability to navigate a claims management system.
• Demonstrated ability to maintain confidentiality and to exercise discretion.
• The ability to work independently in a high-pressure environment.
• Mandarin speaking is an asset
• Ability to work weekends and nights as needed

BENEFITS

By joining SPG Canada, you’ll become part of a rapidly growing company focused on providing innovative insurance solutions to support independent brokers in Canada. As a member of our team, you’ll benefit from:

• Dental care
• Extended health care
• Paid time-off
• RRSP match
• Vision care

SALARY RANGE

The expected salary range for this position is from $47,840 – 62,400 and will be impacted by factors such as the successful candidate’s skills, experience and working location, as well as the specific position’s business line, scope and level. SPG Canada and affiliated brands are proud to offer comprehensive benefit and total compensation packages which include extended health and dental benefits, disability insurance, RRSP matching, paid time off benefits, and a variety of potential bonus opportunities.

APPLY TODAY