Position Summary:

Key Responsibilities & Accountabilities:

• Technical point of contact for Company, the Client and outside vendors of hardware or software for all communication and data processing systems that are currently in service or that need to be in the Barrie Transit garage facility
• Provides general day-to-day user support for desktop, phone, voicemail questions and problems at user’s locations
• Responsible for the installation, configuration and regular monitoring and update patching of the following major systems and their components:

• VMware Vsphere v6 server virtualization running hosts (4) and virtual machines (15)
• Microsoft Windows Server 2012 R2 virtual machine operating systems (12)
• Microsoft SQL Server 2008 (1) & 2012 (1)
• Microsoft Active Directory includes all servers, client pcs, users and security groups
• VMware Virtual Data Protection backup appliance
• QNAP 16Terrabyte network storage drive for shared network storage (S: drive)
• Networked client desktops (16), laptops (13) and maintenance laptops (4)
• Networked & standalone multi-function printer/copier/scanners (6)

• CISCO Meraki firewall (1), switches (5) and wireless access points (10)
• Bell Canada 10Mb fiber and backup ADSL data circuits
• Digium Switchvox IP digital phone system with sets (30), voicemail & call routing
• Bell Canada digital (31) and analog (18) voice circuits
• Bell ExpressVu satellite TV (3)
• PC to TV adapters in meeting rooms

• CHUBB Director building access card and security system
• IndigoVision Video Surveillance with 48 cameras and 2 network video recorders
• Digital gate/entrance intercoms and paging system

• STREETS fixed route AVL & Scheduling, plus in-vehicle related equipment (RANGERS)
• “myridebarrie.ca” web service
• STREETS reporting
• PASS specialized AVL and Scheduling, plus in-vehicle related equipment (RANGERS)
• PASS Interactive Voice Recognition server & associated hardware
• CMMS issue & request/work order system
• ProFuel Diesel fuel pump transaction system
• Microsoft RemoteAPP server for access to internal applications
• DriveCAM server and in-vehicle Wi-Fi recorders
• SEON onboard video surveillance
• Farebox wireless connectivity to the City of Barrie network.
• Dispatch digital radio console
• Digital Signage in Drivers room
• Meraki client VPN & firewall port access for user and system external access
• • Assists with the installation, configuration, and maintenance of workstations, applications, telecommunication equipment, file servers, Ethernet networks, network cabling, and other related equipment or software
  • Provide and/or facilitate training and support to Company and Client employees for the use of these systems to perform their roles in operating the Barrie Transit system
  • Resides as the expert in Information Technology issues
  • Maintains databases, structures and resources
  • Provides timely, consistent and quality customer service with support on IT related issues
  • Provides regular desktop support to users
  • Performs web-based application, installation and
  • Assists with the performance of network security, including adding and deleting users, performing routine backup data, managing host security, file permissions, and file system integrity
  • Troubleshoots applications to identify and correct malfunctions and other operational difficulties
  • Communicates to the client, client support, and MV support any malfunctions and other operational difficulties
  • Instruct system users on operating systems, and other applications
  • Plans, organizes, directs, controls and evaluates the operations of information systems
  • Develops, implements and updates policies and procedures for electronic data processing and computer systems operations and development
  • Meets and communicates with the client, client technical support, and managers to discuss system requirements, specifications, costs and timelines
  • Controls the computer systems budgets and expenditures
  • Troubleshoots hardware, software and network operating system
  • Monitors security of all technology
  • Advises staff of security breaches and/or changes in password or security status
  • Ensures installation of lock out programs
  • Identifies and prepares hardware for disposal when appropriate, while ensuring hardware is stripped and secured before disposal
  • Maintains current and accurate inventory of technology hardware, software and resources
  • Provides network accounts and passwords as required
  • All other duties as assigned

Working Conditions:

Qualifications:

• Five (5) years of management experience in IT systems and support
• Minimum of three (3) years’ experience managing in a unionized environment
• Cost control or financial/budgeting experience
• Bachelor’s Degree or equivalent knowledge in Information Technology
• Microsoft Certified Systems Engineer (MCSE) or Cisco Certified Network Associate (CCNA)
• Experience utilizing Trapeze software preferred
• Be able to pass and maintain a clear Criminal Background Check
• May be required to qualify as a Joint Health and Safety Committee certified management member

Knowledge, Skills, & Abilities:

• Proficiency in the following systems/applications:
  • Windows Server Environment
  • Microsoft SQL Server & Microsoft Exchange
  • MySQL
  • Internet Information Services
  • Back Up Systems
  • Network/workstation peripherals; print servers; firewalls, spam & antivirus hardware/software
  • Classic ASP, VBScript, Javascript, HTML, Cascading Style Sheets;
  • Microsoft Windows Office
  • Trapeze Software Program
  • Spider Reports
  • Mobile Data Terminals and Software and related hardware
  • Hindsight 20/20 Drive Cam Software and related hardware
• Knowledge of computer hardware and software systems and programs
• Knowledge of computer networks, network administration and network installation
• Extensive knowledge of computer viruses and security systems
• Extensive knowledge of E-mail and Internet programs
• Working knowledge of phone systems and radio communication and related software
• Ability to install and administer computer hardware, software and networks
• Computer skills including the ability to operate computerized accounting, spreadsheet, word-processing, graphics
• Excellent communication and presentation skills with an ability to influence people at all levels of the organization
• Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
• Ability to work independently and objectively
• Ability to effectively delegate tasks and provide appropriate supervision and follow up to department staff
• Highly organized with the ability to handle multiple projects simultaneously while exceeding established goals and objectives
• Demonstrated ability to manage with a “Safety First” attitude

Disclaimer: The above statements are intended to describe the general nature and level of work being performed by individuals assigned to this position. They are not intended to be an exhaustive list of responsibilities, duties and skills required of individuals in the job.