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      goFLUENT

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      goFLUENT interviewsgoFLUENT Customer Success Manager (CSM) interviewsgoFLUENT interview


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      Customer Success Manager (CSM) Interview

      Apr 28, 2025
      Anonymous interview candidate
      No offer
      Positive experience
      Average interview

      Application

      I interviewed at goFLUENT

      Interview

      Très bon process de recrutement Entreprise réactive, et qui cerne bien les attentes du candidats pour partir sur des bases alignées, et qui ne fait pas perdre de temps ni au candidat ni à l'entreprise. je recommande cette entreprise pour de futurs entretiens.

      Interview questions [1]

      Question 1

      Qu'est-ce qui m'a amené à postuler ? Pourquoi avez sélectionné les missions de csm?
      Answer question

      Other Customer Success Manager (CSM) interview reviews for goFLUENT

      Customer Success Manager (CSM) Interview

      Mar 11, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied online. I interviewed at goFLUENT in Feb 2024

      Interview

      I had an extensive online application process, which had seven interviews and one case study: - Initial phone call with HR. - 30-minute interview with HR discussing the company and role. - 45-minute call with the team lead to delve into the role and team dynamics. - Case study: created a QBR presentation for a hypothetical client. - 30-minute roleplay call to defend the case study. - 30-minute call with the someone from Sales Department, This interview was not a good experience, they proceeded to say that the company needed to force people to go to the office because the offices were expensive. Asked me why I spoke good English, mentioned a few bad things about my country. - 30-minute office visit. - Second 30-minute office visit. - Final phone call with HR to discuss salary expectations, only to be informed that they could not pay me what I wanted. Throughout the process, I repeatedly asked about salary bands but was told they needed confirmation on the budget and I continued to mention how much I was looking for. Ultimately, I received an email stating they decided not hire anyone on the team. Gofluent offers a “hybrid” mode but is not true, they want you to go to the office 4 days a week. And during the first three months you are required to go every day, only to be stuck in online meetings.

      Interview questions [1]

      Question 1

      Why you looking for a new role in another company? Why do you speak so well english? Have you said no to a client, how did you do it and what was the reaction?
      Answer question
      1

      Customer Success Manager (CSM) Interview

      Feb 9, 2024
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through other source. The process took 5 weeks. I interviewed at goFLUENT in Jan 2024

      Interview

      I was contacted by the regional CSM director via LinkedIn. First interview was with regional CSM team manager, the 2nd step was to prepare a presentation for contract renewal as a role model (director and manager were in the meeting) and I was informed there may be one final meeting but it would be an informal and introduction meeting with the Sales VP. After I have completed all those steps, I was informed that the position was going to be filled with someone in another country and the position was frozen in my country.

      Interview questions [1]

      Question 1

      In the past how did you handle a conflict with a customer? What is the best strength of a CSM to be successful?
      Answer question

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