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      eSpark Learning

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      Customer Support Specialist Interview

      Aug 22, 2022
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I applied online. The process took 4 weeks. I interviewed at eSpark Learning in Jun 2022

      Interview

      After the application, I received an email saying they would like me to move on to the first stage of a LENGTHY interview process. They even send a multi-page document outlining all the possible steps. I believe there were 6 or 7 steps in total, 2 of those being a performance task. The first thing I had to do was one of the performance tasks. While the book of instructions stated it should take no more than 30 minutes, it took me over 2 hours to complete, as the questions were both extensive and required reflection. I suppose I did well on it because I received a request for a phone screen just a couple of days later. The phone screen seemed to go really well. The manager who interviewed me even said that I might be better suited to a higher level/paying position and promised to get back to me by the middle of the next week. But I never heard from anyone at eSpark Learning again after that phone screen. Apparently, it's okay for applicants to use their time to complete multiple performance tasks, work for the company for free by the way, but they can't be bothered to waste their time even sending a form letter rejection email. I even sent a very professional email inquiring about any updates (even though I mentioned that I understood it was a lengthy process), a few days after I was supposed to hear back from her. Nothing. Ghosted. Well, thank you, eSpark Learning, for letting me know that I absolutely don't want to work for you.

      Interview questions [2]

      Question 1

      Why are you leaving teaching?
      Answer question

      Question 2

      What would you say are your main strengths, professionally? Weaknesses?
      Answer question
      2

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