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      Customer Service Representative Interview

      Apr 15, 2019
      Anonymous interview candidate
      Toowoomba
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at bp (Toowoomba) in Apr 2019

      Interview

      I had applied online and received an email with an interview invitation. I booked a date online and got a booking confirmation mail. At the beginning of my interview, the store manager gave me an orange front vest and took me a tour in the shop and showed me different parts of the shop and ask me if I have any health condition that restricts me from manual handling works like lifting more than 6 kgs and other manual works. Then we went back to the staff room and met the line manager. The store manager then took my visa details and tell me to fill up my passport and visa number. After that, the questionnaire started. They had so many questions. The store manager was asking me the questions and the line manager was takings notes. The whole process took about 30 minutes. After a mountain of questions, they said they would let me know by the end of the week, The area manager walks me through the door. Both of the managers were very friendly and lively.

      Interview questions [12]

      Question 1

      What type of visa do you have? Does it have a limitation of working hours?
      Answer question

      Question 2

      Tell me about your current job responsibilities?
      Answer question

      Question 3

      Why are you interested in this role?
      Answer question

      Question 4

      What is good customer service to you?
      Answer question

      Question 5

      Describe a time when you went out of your way to help a customer.
      Answer question

      Question 6

      Why do you want to leave your current job?
      Answer question

      Question 7

      If you get selected do you still continue your current job?
      Answer question

      Question 8

      Now that you have seen the store, what do you think your main task would be a CSR?
      1 Answer

      Question 9

      Situational Questions: A customer says he spills something on the floor but you cannot see anything. What would you do?
      2 Answers

      Question 10

      Describe a time when you have faced a conflict/disagreement. and how do you handle it?
      Answer question

      Question 11

      Do you have any problem finding the location? Did you drive? How far is the station is from your home?
      Answer question

      Question 12

      What qualities do you have that sets you apart from other candidates?
      Answer question
      5

      Other Customer Service Representative interview reviews for bp

      Customer Service Representative (CSR) Interview

      Feb 8, 2026
      Anonymous employee
      Timaru, Canterbury
      Accepted offer
      Neutral experience
      Easy interview

      Application

      I interviewed at bp (Timaru, Canterbury)

      Interview

      Easy just standard questions like tell me about yourself or how would you deal with a difficult customer. Other questions included like why do you want to work in BP and how do you handle pressure. Afterwards there is a short numeracy and literacy test.

      Interview questions [1]

      Question 1

      If I dealt with difficult customers before
      Answer question

      Customer Service Representative Interview

      Apr 4, 2026
      Anonymous interview candidate
      Pune
      No offer
      Negative experience
      Average interview

      Application

      I applied online. The process took 2 months. I interviewed at bp (Pune) in Feb 2026

      Interview

      Interview process is easy. They tell you this-this date you'll have an interview. They ask you Questions and that's that. I had three rounds, they'll ask you questions yada yada but if you ask them any question, they have no logical response. My 3rd round, the person didn't want to hire me at all and was going through the motions. When I asked him a question, his response made 0 sense. Its like I asked him the color of the sky and his response was I like to play Ludo.

      Customer Service Representative (CSR) Interview

      Oct 12, 2025
      Anonymous interview candidate
      North Melbourne
      No offer
      Positive experience
      Easy interview

      Application

      I interviewed at bp (North Melbourne)

      Interview

      the interview was easy, no need to stress, interview taken by manager, the need to be fluent in english, need to be friendly nature for customers, need to show empathy

      Interview questions [1]

      Question 1

      how many years experience in customer service
      Answer question