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      Customer Success Manager Interview

      Dec 1, 2023
      Anonymous interview candidate
      No offer
      Negative experience
      Average interview

      Application

      I applied through a recruiter. The process took 3 days. I interviewed at Zūm in Nov 2023

      Interview

      Interviewed with recruiter, who interrupted almost every question I was trying to ask. Then connected with the hiring manager the next day who had tech issues, so that disrupted the flow. Didn’t get through that many questions and didn’t feel they really went into depth to discuss experience they were trying to look for. The next day, got an Email saying they were moving on to other candidates, I asked for feedback because none was provided - still no response.

      Interview questions [1]

      Question 1

      Tell us about your experience. Describe a time when something didn’t go well with a customer. Talk about your previous book of business or customer types you’ve worked with.
      Answer question