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      Zoro

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      Customer Service Associate Interview

      May 20, 2021
      Anonymous interview candidate
      Columbus, OH
      No offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Zoro (Columbus, OH) in Feb 2020

      Interview

      First interview was over the phone and less than 15 minutes. A few questions based on your experience and skills then a job review such as salary, hours, and more.

      Interview questions [1]

      Question 1

      Give an example of a time you dealt with a dofficult customer.
      Answer question

      Other Customer Service Associate interview reviews for Zoro

      Customer Service Associate Interview

      May 25, 2021
      Anonymous employee
      Accepted offer
      Negative experience
      Easy interview

      Application

      I applied online. I interviewed at Zoro in May 2021

      Interview

      I was contacted via email before setting up an interview, with a message asking me to verify that I would accept their scheduling and compensation before wasting anyone's time. I scheduled an interview and had a very standard interview with a pleasant woman who asked me the usual questions. When this was complete I was told about how short staffed the company was at this position, what exact hours I would be working and asked if I could commit to a start date. After replying positively to all of those questions I was told to look for a follow up the next day (at the latest) 3 business days later I received an autogenerated rejection email. This process was extremely frustrating due to the fact that I was informed how short staffed they were, I had agreed to their compensation/schedule/start date and was honestly overqualified for the position. After this interaction, I would have a hard time recommending Zoro to anyone in the future.

      Interview questions [1]

      Question 1

      Would you be willing to accept this pay and this schedule?
      Answer question

      Customer Service Associate Interview

      Sep 26, 2017
      Anonymous employee
      Janesville, WI
      Accepted offer
      Positive experience
      Difficult interview

      Application

      I applied through an employee referral. The process took 2 weeks. I interviewed at Zoro (Janesville, WI) in Sep 2013

      Interview

      Behavioral interview. Situational questions . past performance predicts future behavior. Looking for STAR format answers. Phone interview first, then in person interview with multiple hiring managers. competency test, and writings skills test

      Interview questions [1]

      Question 1

      tell me about a tie when you over came an obstacle to help a customer get what they needed.
      Answer question