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      XM

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      Customer Service Representative Interview

      Sep 26, 2025
      Anonymous interview candidate
      Declined offer
      Negative experience
      Easy interview

      Application

      I interviewed at XM

      Interview

      Everything about the job description was wrong. I was told in the initial phone call that there would be no phone calls and only morning shifts from 9 to 5 Monday to Friday and only some weekend shifts here and there. I agreed to an official call with HR. Turns out that the salary was a lot lower (over 200 EUR lower) than what was mentioned on the first phone call. There are night shifts every other week and also a lot of phone calls. Completely wrong information about the job right from the start.

      Interview questions [1]

      Question 1

      What are your salary expectations
      Answer question