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      Warner Bros. Discovery

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      Customer Experience Specialist Interview

      Jan 12, 2024
      Anonymous interview candidate
      No offer
      Neutral experience
      Average interview

      Application

      I applied through an employee referral. The process took 2 months. I interviewed at Warner Bros. Discovery in Nov 2023

      Interview

      The process was extremely long and daunting. It took over 2 months with a total of 5 rounds. The first round was a recruiter call. Second was an interview with the hiring manager, and the third was with a director. The fourth round was a panel with 3 members of the team. The fifth and final round was with a VP. I did not hear an update after a week from my last interview. I reached out and was told they would have an update soon. Another two weeks went by, and still I had no update. I asked AGAIN for an update only to be told they went with another candidate. After two months and 5 rounds I would have expected a bit more respect than that. I would have expected they would have reached out to me before I had to reach out twice. If I didn't ask a second time for an update, I am pretty confident they would have ghosted me.

      Interview questions [1]

      Question 1

      A lot of basic interview questions. Explain a time when you dealt with an upset customer. How do you deal with ambiguity, etc.
      Answer question
      1