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      Vodafone

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      Customer Service Advisor Interview

      Jun 8, 2018
      Anonymous interview candidate
      Stoke-on-Trent, England
      No offer
      Negative experience
      Average interview

      Application

      I applied in-person. The process took 1 week. I interviewed at Vodafone (Stoke-on-Trent, England) in May 2018

      Interview

      So I was called to interview for Vodafone Customer service advisor role at Vodafone Stoke-On-Trent.It turned out that they had not been honest in the advertisement.They had advertised the job to be from Mon-Friday.Only for them to say its actually Monday-Sunday!First shock!Secondly no seats at the reception,most of the interviewees were standing while Vodafone was still preparing for the interview,15 minutes behind schedule!Not to forget the whole place was so dusty,and you could easily get hay fever there,they obviously haven't bother to clean up the dust especially around the waiting area at the reception.And the interview questions is out of place!Like when have you deliver a bad news to somebody?Excuse me!Are we being employed to be a misery maker?Plus they ask you to compose an email to a customer,when they haven't even trained you in their own house style!How are you suppose to know how they like it done!What about their dress code,without being rude or excessively critical,the first lady that attended to us was wearing a leg chain!Although few dressed corporately and smartly at least the mature lady that interviewed me did,but the second one was way too casual,and uninspiring like most of them in their appearances,you will think most of the people working there have come in to work straight from the night club!Or the gym!Smart casual does not mean not to be corporate at all!Lastly my scoring 14/15 on the questions was not enough to be hired!'Lol'.In short the whole process looks like a drama of the absurd.Vodafone you can do better!Far from being impressed!But not bitter,only saying the truth without mincing words,thank you! Tunji Offeyi

      Interview questions [1]

      Question 1

      When did you deliver a bad need?
      1 Answer
      avatar
      Vodafone response
      8y
      Hello and thank you for taking the time to review us. All feedback is extremely helpful, and we will pass your comments on to the right people. We wish you all the best for your future career!

      Other Customer Service Advisor interview reviews for Vodafone

      Customer Service Advisor Interview

      Mar 17, 2021
      Anonymous employee
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Vodafone in Mar 2021

      Interview

      Very friendly interviewee, was split into two parts. One phone call interview & another face to face interview (over Microsoft teams). This was for a home based job. Asked you to read up on a role play 30 mins before second interview which gets sent over. Very help ful team

      Interview questions [2]

      Question 1

      Explain a time when you had to give or had been given good customer service
      Answer question

      Question 2

      Role play - a phone call to a customer
      Answer question

      Customer Service Advisor Interview

      Dec 16, 2020
      Anonymous employee
      Alexandria, Alexandria Governorate
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. I interviewed at Vodafone (Alexandria, Alexandria Governorate) in Dec 2020

      Interview

      It was new experience and fun and I’ve loved it! The interviewers was friendly enough and helped me and I’m about to start the job within weeks from now . Thanks so much

      Interview questions [1]

      Question 1

      Tell us about your self
      1 Answer

      Customer Services Advisor Interview

      Dec 5, 2022
      Anonymous interview candidate
      Declined offer
      Positive experience
      Difficult interview

      Application

      I applied online. The process took 1 day. I interviewed at Vodafone in Mar 2019

      Interview

      Face to face interview, answer questions re customer service etc sell your self well you will be ok. Dress smart be positive and enthusiastic. Listening task too. Easier than filling out this form though.

      Interview questions [1]

      Question 1

      General customer service questions asked
      Answer question