There was an initial phone interview that was a shortly after I applied. Then I did an in person interview with a manager about a week or so after that.

It’s very much about personality and watch out because they always ask the same question towards the end of the interview. What does hospitality mean to you? And that’s what’s going to determine whether you get the job or not. Because they’re very big on satisfying in the hospitality business. They’ll tell you to bring up some kind of story that made you attracted into hospitality, or a scenario, where you had to handle in a hospitality manner.