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      Customer Experience Associate Interview

      Feb 21, 2022
      Anonymous employee
      San Mateo, CA
      Accepted offer
      Positive experience
      Average interview

      Application

      I applied online. The process took 2 weeks. I interviewed at Upstart (San Mateo, CA) in Feb 2022

      Interview

      Cordial, energetic, and professional through and through. The interviewers created an environment that allowed me to put my best foot forward. They were very empathetic and gave positive affirmations. This was my best interview to date.

      Interview questions [1]

      Question 1

      Looking back on a situation, what did you learn and if you could go back in time to it, what would you do differently?
      Answer question

      Other Customer Experience Associate interview reviews for Upstart

      Customer Experience Associate Interview

      Dec 20, 2021
      Anonymous employee
      Columbus, OH
      Accepted offer
      Positive experience
      Easy interview

      Application

      I applied online. The process took 6 days. I interviewed at Upstart (Columbus, OH) in Dec 2021

      Interview

      Friendly, thorough, expedient. Overall a wonderful experience. Had my first initial interview on a Tuesday and had follow-up interviews that Thursday. Was offered the job the Monday after. They ask for references after the second and third interviews and use a third party to access them. This made the process quick and they actual do review these references.

      Interview questions [1]

      Question 1

      Why are you a good choice to join Upstart? Give me a time you gave a peer targeted feedback?
      Answer question

      Customer Experience Associate Interview

      Nov 8, 2021
      Anonymous interview candidate
      No offer
      Negative experience
      Difficult interview

      Application

      I interviewed at Upstart

      Interview

      I applied on a Saturday afternoon. Not even one minute after Upstart opened for the day, I received a note that (Regrettably - we have decided to pursue other candidates). Extremely unprofessional, I have a Master's degree and over five years of experience in this field, and from what it looked like, they were hiring multiple candidates. Do some research on your candidates before writing them off completely.
      2